Spring Ahead With CRM: Using CRM to Forge Real Customer Relationships

Now that February is melting away and spring is just around the corner, why not get a fresh start on how your business manages its customer relationships with CRM? Customers come first for most businesses and it’s no secret why. According to a Global Customer Service study, 75 percent of consumers said that they spent more money with a company because of a positive customer experience. If your company treats customers well and creates good customer relationships, they’re more likely to return. So where does CRM, or customer relationship management software, come into play? Many businesses think of CRM as simply a tool for keeping track of transactions. After all,…

#TuneUpYourIT: How Healthcare Providers Can Keep Data Secure

During the month of February, we’ve been focusing on ways to tune up your IT to keep security levels optimal and your data safe. This week, we’re taking a look at how hospitals can prioritize data security to protect against hackers. In this day and age, when hospitals are packed to the brim with technology, protecting confidential information needs to be a priority. Just this past week, one Los Angeles hospital’s IT system was held for a $17,000 Bitcoin ransom by hackers after its computers were encrypted. Either the hospital didn’t have a backup and data recovery plan in place, or it presumably failed. This isn’t the only time healthcare…

How Law Firms Can Tighten Up IT Security to Stop Hackers

During the month of February, we’re focusing on ways to tune up your IT to keep security levels optimal and your data safe. This week, we’re taking a look at how lawyers and law firms can improve data security to prevent that dreaded breach of confidential client data. According to the American Bar Association, in 2009, the Federal Bureau of Investigations (FBI) warned law firms that they were being targeted by hackers. Even though exact numbers aren’t available, it’s been estimated that at least 80 percent of the 100 biggest law firms have had their data hacked. What’s the motive? Hackers are well-aware of the huge amount of highly confidential…

Is Your Work Zone Prepared for a Cyber-Attack?

Data breaches and cyber-attacks have been increasing at an alarming rate both in volume and in size. The targets for these attacks have also evolved and according to Construction Dive, construction companies are increasingly being targeted for their floor plans, security system designs and server locations. Additionally bids, customer lists, contracts, and customers’ and employees’ confidential information, such as billing and payroll is also targeted and subsequently lost through data corruption and cyber ransom. Although you don’t normally hear about construction company security breaches in the headlines, but rather hear about large, high-profile breaches, such as the Target security breach of 2013 which cost Target $148 million and the banking…