Posts Tagged ‘customer relationship management’
People to People International Selects Kansas City IT Company MDL Technology to Solve IT Challenges
Wednesday, February 8th, 2012
By: T.J. Bloom, COO of MDL Technology
KANSAS CITY, MO–(Marketwire – Feb 7, 2012) – Technology may solve the world’s problems someday — which might be why People to People International (PTPI) selected MDL Technology, LLC, a Kansas City-based managed services company, to fix its database management problems.
Liz Wegman, director of public relations and development for PTPI, said the organization believes in connecting people of different countries and cultures, and provides the opportunities to do so. “PTPI strives to continue to provide ways for people to learn from one another and do their part to make the world a better place. MDL Technology is now part of assisting PTPI to reach those goals via the customer relationship management (CRM) system it updated for the organization. MDL Technology worked hard to understand our organization and how we use CRM. They were very responsive when issues came up and provided solutions to problems in a timely manner. The company’s team cares a lot about their clients and it shows in their work,” said Wegman.
MDL Technology, LLC, a Microsoft partner, solved technological challenges that the humanitarian organization faced, updated PTPI’s Microsoft Dynamics CRM system and cleansed the database for PTPI. The CRM system improved the tracking and management of PTPI’s members, donors, travelers and event participants.
T.J. Bloom, COO of MDL Technology, said it’s been an honor to work with PTPI. “We were able to provide the support and tools needed in order to provide an instant technological integration for PTPI, along with providing a streamlined business process. We want to continue to build a CRM system for their team to manage long-term and develop their relationships to the community,” said Bloom.
MDL Technology, LLC is a Kansas City IT company that specializes in worry-free computer support by providing solutions for around-the-clock network monitoring, hosting, data recovery, off site backup security and much more (http://www.mdltechnology.com). Follow us on Twitter @mdltech or “Like” us on Facebook.
Social Customer Relationship Management Spending to Increase: CRM Market to Reach $1 Billion by 2012
Friday, September 16th, 2011
Posted by: T.J. Bloom, COO of MDL Tech, LLC
Customer relationship management (CRM) has and always will be a focus for the majority of businesses, and now its become even more important with the emergence of social media. This article from CIO.com explains how CRM will become more of a priority as it becomes integrated with social media.
According to Gartner analysts, spending on social software for marketing, customer service and sales increased by 40 per cent in 2010, but social CRM remained less than 5 per cent of the total CRM application market.
“Spending on business-to-business CRM use is growing fast and will account for 30 per cent of total CRM spending by 2015,” said Gartner research director, Adam Sarner.
“The market will continue its rapid consolidation throughout 2011.
“Until recently, many companies have treated social CRM as a series of experiments and tactical purchases. Few have a social CRM policy or established metrics to measure its effect on hard business results. Different departments, employees and managers implement different types of applications for different purposes.”
Gartner said research and development in social CRM will centre on five main areas: Deeper integration with traditional CRM processes; tools to measure ROI; deeper integration with social network services — especially Facebook and Twitter; increased use of analytics; and new use cases for CRM.
COO of MDL Technology Reviews Cloud Security
Tuesday, April 12th, 2011
By: T.J. Bloom, COO of MDL Technology, LLC
Many businesses are utilizing the advancing technology of cloud computing. Organizations want to ensure that and their infrastructure is secure, but do not always fully understand all of the security risks of cloud computing. I have put together a few points to help individuals and organizations understand certain aspects and risks associated with cloud.
1. Where is data being stored and how quickly and easily can I get my data back if I need to move facilities or recover from the data?
2. There is no real standard for cloud computing at this time. The big boys like Microsoft, Amazon and Google have their own standards but no consistent framework for cloud security.
3. When using a Microsoft or a Microsoft Partner’s cloud be sure to stay clear of those partners that don’t have transparency regarding their best practices and security standards.
4. If possible, find out what the qualifications are of the key personnel that will be supporting your cloud environment and who is responsible for what areas.
5. Request an independent security audit if you have doubts about the security of your data.
To hear more insight into cloud computing please RSVP to firstname.lastname@example.org for MDL Technology’s Lunch & Learn Seminar on April 28, 2011 at 1p.m with guest speaker Pat Powell, owner of Spectrum Sales. The seminar will be held at MDL’s office located at 1102 GRAND Suite 1100. Food & beverages provided.
Kansas City IT Company MDL Technology Reviews Green Tech & Gadgets for Earth Day
Wednesday, April 6th, 2011
Posted by: T.J. Bloom, COO of MDL Technology, LLC
Celebrate this Earth Day on April 22, 2011 by purchasing eco-tech gadgets. Here are some featured in this article from www.cio.com which includes a water-powered alarm clock, EcoCube cardboard speakers, solar-powered camcorder and many other awesome gadgets.
Please review the www.act.earthday.org/ website for more tips about how to go green in 2011 and make an eco-commitment to yourself, company and family.
Every day is Earth Day, hard-core environmentalists will tell you, but on the calendar it’s April 22. And if you want to show some support for Mother Earth, you might as well do so without abandoning your techie principles. There’s no shortage of energy-efficient, ecofriendly, or generally “green” gadgets available, but here are 15 of the coolest, weirdest, and most practical, in no particular order.
MDL Technology LLC, Kansas City IT Company, Reviews Google Picks KCK as 1st Fiber Community
Thursday, March 31st, 2011
Posted By: Mark Dryer, president of MDL Technology, LLC
According to an article from http://www.kmbc.com, Google announced Wednesday that Kansas City, Kan., will be its first “Google Fiber” community.
Google will build an ultra-high speed broadband network for the city. It is expected to start in 2012. The company said it would work with the Kauffman Foundation, KC Next and the University of Kansas Medical Center to help develop applications.
The new broadband service will deliver the Internet at over 1 gigabit per second or “100 times faster than what most Americans are used to,” according to a Google background report. It will increase the speed of data transmissions, providing cleaner video signals and moving large files in a shorter amount of time.
“We want to be able to increase the speed of the Internet by a factor of 100,” said Google executive Milo Medin. “This is the beginning, not the end, and we are starting in Kansas City, Kansas.”
“I don’t know what it will lead to, but it’s a good place to be,” said Kansas Gov. Sam Brownback. “This puts us in the lead of Internet technology.”
Unlike many of Google’s services, the new service was not expected to be offered for free. Google said it would be “competitively priced” with other broadband services.
Google will offer it to cities between 50,000 and 500,000 population.
Google said it will transform computer service such as the way the conversion from broadband versus dial up.
Kansas City IT Company, MDL Technology, LLC, to Host Cloud Computing Seminar April 2011
Wednesday, March 23rd, 2011
MDL Technology, LLC, a managed services company, announced today that it will host a cloud computing seminar on April 28, 2011 from 1-2 p.m. Pat Powell, president of Spectrum Sales, will be presenting a cloud computing case study along with T.J. Bloom, COO of MDL Technology, LLC at their 1102 GRAND office location in Kansas City (www.mdltechnology.com).
To RSVP for the cloud computing seminar, email email@example.com.
MDL Technology, LLC Reviews Mashable.com Article: Japan Tech Shortage: Who’s Affected?
Friday, March 18th, 2011
Posted By: TJ Bloom, COO, LLC
I would like to share an article from Mashable.com regarding how the tsunami and earthquake in Japan will effect technology. This article shares what products were most effected by the natural disaster.
As Japan digs out from its worst earthquake and tsunami in recent history, and engineers scramble to contain the damage at the Fukushima nuclear plant, another crisis is unfolding behind the scenes: massive disruption to the global supply chain.
As relatively unimportant as it may seem, Japan’s factories are the lifeline for electronics companies the world over. Some 20% of all semiconductors and 40% of all flash memory chips sold in the world’s smartphones, tablets, cameras and computers are made in Japan. Manufacturers are facing a drastic reduction in supply, which could have significant knock-on effects in earnings, employment — and the global economy as a whole.
So which companies and products are most at risk? Here’s what we know so far:
Toshiba makes NAND Flash memory chips used in the iPhone, iPad and a string of tablets launching this year. Prices of the 32GB NAND chip jumped nearly 20% in component markets Monday. Toshiba says it is examining damage to its plant, and has no date set for reopening. Toshiba President Norio Sasaki has more important things on his mind at the moment: Prime Minister Naoto Kan has ordered him to help with efforts to stop radiation leaking from the Fukushima plant, according to reports.
Most affected products: The iPad 2 and similar tablets.
Sony, the nation’s largest consumer electronics exporter, shut down six factories last week and another two this week. One of those factories took a direct hit from the tsunami. The plants are all involved in making Blu-ray discs, magnetic heads, PlayStation 3s and lithium-ion batteries. The company makes about 10% of the world’s laptop batteries. The factories are likely to remain shut for at least the next two weeks.
Most affected products: Blu-ray DVDs, PlayStations, PC laptops.
Texas Instruments lost two of its plants making wafers and DLP chips. A spokesperson told Reuters it would take until July for them to come back online.
Most affected products: DLP TVs, video projectors.
Hitachi has six manufacturing facilities in the quake-struck north of Japan, all of them now closed, all of them now being inspected.
Most affected products: Plasma TVs, LCD TVs, camcorders and DVD players.
CBS & Turner Sports are Streaming all the March Madness Games to PCs, iPhones & iPads for Free
Monday, March 7th, 2011
Posted By: Mark Dryer, president of MDL Technology, LLC
According to an article from www.engadget.com, CBS and Turner sports will stream all of the March Madness games to PCs, iPhones and iPads for free.
Every year CBS has enhanced its March Madness On Demand experience, from HD VOD on cable boxes to HD streaming on PCs before adding PiP and paid mobile access last year. For 2011, a new deal has brought in Turner Sports to not only provide enough channels to air all the games in high definition (we figure you’ll find CBS, TNT and TBS on the channel guide with no problem, but with some of the games diverted to lesser known TruTV HD check the HDSportsGuide link below to see if it’s in your area yet) but also expand the streaming experience by promising higher quality video, personalized channel lineup and social tie ins. If you’re on the go, the mobile client for iOS devices (sorry, no Android or other mobile OSes) is free this year so you can keep that fiver in your pocket this time. There’s another pic of the iPad client, a video trailer and all sorts of details waiting after the break, so click through to find out more or just wait for the free apps to hit iTunes March 10th.
10 Cool Things Virtualization Lets You Do
Tuesday, March 1st, 2011
Posted By: Mark Dryer, president of MDL Technology, LLC
A recent article from CIO magazine, written by Keir Thomas, discusses the benefits of virtualization for businesses and individuals. According to the article virtualization refers to running two or more operating systems one one physical PC. Either the multiple operating systems run side-by-side, with a separate piece of software called a hypervisor used to manage them, or one operating system runs the other operating systems within program windows. The former is usually limited to servers, with the latter finding common use on desktop computers.
Here are 10 things you can do with virtualization that might convince you that it’s worth giving it a try, if you haven’t already-
1. Run Old Apps
Got an application that won’t play nice in Windows 7 or Vista, but works fine in XP or an even earlier version of Windows, like Me? Just grab an old Windows CD and install it within a virtual machine (VM). Then install your app.
VMware Player features Unity mode, which allows applications running in the virtual machine to appear as if they’re running natively on the host computer. They have their own taskbar buttons and their own program windows, making for a seamless experience. For this to work, however, you’ll need to install the VMware Tools program on the virtualized operating system. You’re usually prompted to do this after installation of the OS has finished.
2. Access Virus-Infected Data
Ever been sent a file that your antivirus program has flagged, but which contains important data you just have to view? Most virtualization software includes snapshot functionality, which means you can create a “saved state” of the virtual OS and its entire hard disk. It’s a little like travelling back in time.
You could create a snapshot in the virtual machine, open the infected file within the VM to access the data and, if the virus causes chaos, simply click to restore the VM snapshot. Hey presto–a clean virtualized computer.
3. Browse in Complete Safely
Why not install Windows on VMware Player, then install Firefox, and run it in Unity mode so it appears to run natively on the host computer?
Essentially Firefox will be running in what’s known as a sandbox, meaning that should it (or one of its plugins) get hacked while you’re online, there’ll be no absolutely no risk to your actual operating system. You could create a snapshot once everything’s been configured in the virtual machine in order to get things back up and running quickly, should anything go wrong.
4. Test Software, Upgrades, or New Configurations
The virus testing technique above isn’t limited to malware. You could use your virtual computer to test new software, updates, or even new configurations of software before you roll them out for real on your main OS.
Some server administrators use virtualization to create a copy of an existing installation of an operating system, plus its data, which they then run virtualized and play with to see if configuration changes or updates will cause any harm. If you manage workstation computers and want to be sure a Windows update is OK before rolling it out, you could do the same thing–just test it in a virtualized machine first.
5. Run Linux on Top of Windows (or vice-versa)
Want to give Linux a try but can’t face repartitioning your computer’s hard disk? Provided that it would ordinarily install on your computer, you can run just about any operating system inside a virtual machine, including most Linux distros.
Linux and Mac users have been using virtualization for years to run Windows on top of their chosen OS in this way.
If you run a Linux machine for mail or Web services, as examples, having a desktop version of Linux for occasional use will also make it easier to communicate with the server. There’s no need to install PuTTY on Windowsto communicate via secure shell (SSH), for example, because Linux has that kind of thing built-in.
Put Cloud CRM to Work
Wednesday, February 23rd, 2011
Posted By: Mark Dryer, president of MDL Technology, LLC
In every industry customer relationships are extremely important. Customer Relationship Management (CRM) software makes it easy for business owners to stay in touch with clients. A recent article from www.pcworld.com, written by James A. Martin, explains that the most compelling CRM products live in the cloud. The article states how to select the right online CRM tools for a business, and how to put them to work.
Here are some of the tips-
Salesforce.com has become the recognized leader among cloud CRM systems.By now, most Web-savvy small-business owners have at least heard of Salesforce.com. Founded in 1999, the company was a pioneer in offering a CRM system in the cloud for small and midsize businesses; and today it is the recognized leader among cloud CRM systems. Because plenty of third-party cloud services integrate with Salesforce.com, users have access to more options and features. And Salesforce.com offers tools for businesses of all sizes. For example, the Salesforce Contact Manager service costs just $5 per month per user.
But Salesforce.com is by no means the only cloud CRM tool for small businesses. In fact, the market is bursting with interesting choices. Some are free or extremely inexpensive. Others, so-called ‘social CRM’ tools, add social media components, making it easier to follow your customers’ activities, interests and needs online. And a few CRM systems now offer mobile versions, so you can access customer data on the go.
(For more about the pros and cons of cloud computing in general, read “Should You Move Your Small Business to the Cloud?”)
Free and Inexpensive Cloud CRM Systems
If you’ve never tried a CRM system before, your best bet is begin by experimenting with a free or low-cost cloud tool, says James E. Gaskin, a small-business technology consultant. “Play around with them for a while to find out what you like and don’t like. Then, when you’re ready, you can start adding more users and data to the system or switch to another one, if the free tool doesn’t meet your needs.”
Among the free or low-cost cloud CRM services available are these:
• Zoho CRM offers many CRM features, and it integrates with the Zoho suite of cloud applications, including e-mail and Web conferencing apps. Like most Zoho apps, Zoho CRM is free–albeit in a limited version, and for no more than three users. After that, the service costs a minimum of $12 per user per month.
• Free CRM is, no surprise, a free cloud CRM tool that supports up to five users and up to 10MB of storage (which isn’t a huge amount). Named one of PCWorld’s 15 best free services for businesses a few years back, Free CRM takes some time to set up and learn, but it offers straightforward tracking of prospects, sales forecasting, and other features. The Professional Editions ($15 per user per month and up) provide live support, unlimited data storage, and other features.
• SugarCRM and vTiger CRM are free, open-source CRM applications that include some cloud components. Both have active development communities, meaning that third parties can add functionality and flexibility to the tools. SugarCRM is available in Professional ($360) and Enterprise ($600) editions with enhanced feature sets.