It’s Not Me, It’s You: Breaking Up With Your CRM

You were a new business owner, wide-eyed and eager to learn more about how to manage your growing clientele. That’s when you found your CRM, the answer to all your questions, your partner in client management. Maybe you thought you could make it together, but now it seems like it’s time to move on.   Here are some signs it might be time to dump your CRM, according to Microsoft Dynamics and Forbes.   Customers are complaining and no one is listening. If you have been noticing a significant drop in loyal customers, take the time to check your reviews. Chances are there are quite a few unresolved complaints left…

Choosing CRM For A Better Tomorrow

Earth Day is approaching, which makes all of us think about what our environmental impact is. There are dozens of questions we ask ourselves on our eco-footprint and no matter the size, there is always room to do more to help save the environment.   There is an incredibly simple solution that will not only help out Mother Nature, but will actually increase your business’ efficiency and cut down on wasted time and resources. Three letters: CRM, Customer Relations Management. IT plans such as a customized CRM solution can reduce waste in staggering amounts by streamlining productivity. Studies show that offering mobile CRM shows a 15% rise in productivity! Imagine…

Spring Ahead with CRM: Choosing CRM for Nonprofits Without Breaking Your Budget

Choosing to use CRM is arguably one of the most important decisions that nonprofits can make. CRM has such a positive impact on how nonprofits function, from affecting the day-to-day tasks of team members and volunteers to spurring growth, that deciding not to use CRM could very well leave a nonprofit in the dust. So why don’t more nonprofits use CRM and instead rely on clunky spreadsheets and email systems? The reality is that many CRM systems can be expensive despite the long-term savings they can bring. With the already tight budget nonprofits have to work within, finding the extra cash for CRM may be difficult. What’s the solution? The…

Spring Ahead With CRM: How CRM for Nonprofits Should Evolve

The popularity of CRM has exploded these past few years and it certainly shows. It’s hard to go a day without reading something in the news about some new CRM system or update, and with more CRM options than ever, it’s easy for businesses to find the perfect CRM custom-tailored for their needs. Unfortunately, while more and more businesses are getting plugged into CRM, CRM for nonprofits is treated as more of an afterthought. Many nonprofits don’t even consider CRM as an option, and likewise, some CRM systems don’t provide the options and tools that nonprofits would find useful. According to destinationCRM, this needs to change. “Nonprofits deserve a whole…

#SpringAheadWithCRM: How CRM Can Help Nonprofits

CRM is now a staple for small and large businesses, but it’s still catching on in the world of nonprofits due to perceived expense, time costs and the different needs unique to nonprofits. What many nonprofits still don’t know is that CRM can help make them more efficient than ever while still keeping costs down and even bringing in more donors. CRM can help nonprofits manage volunteers, donors, events and more, bringing aid to those that need it more efficiently than ever. According to the Nonprofits Benchmark Study from M+R Strategic Services & NTEN, 76 percent of mobile subscribers for nonprofits come from their CRM and donor management systems. That’s…

#SpringAheadWithCRM: Choosing the Right CRM for Your Company

So you’ve finally made the leap and decided to spring your business forward with CRM. Unfortunately, now comes the hard part, figuring out which CRM is best for your business.   In Finance Magnates Retail FX, Dan Leubitz emphasizes the importance of the selection process. “It is imperative to find the right CRM solution for your organization, such that can increase team productivity while simultaneously raising customer satisfaction,” He said. “The wrong CRM, or implementing the wrong features of the right CRM, can have the exact opposite effect. Customers and sales personnel can become frustrated as processes break and sales opportunities go missed.” Your needs will probably differ based on…

Social CRM and How To Grow A Business

Social CRM and How To Grow A Business Posted by T.J. Bloom, COO of MDL Technology The world has never been more connected than it is today. Social technology like forums, blogs, social networking and email have transformed the dynamic between businesses and partners, customers and prospects and has opened doors for discovering new business opportunities. By using a well-implemented CRM system, businesses can now connect easier and faster than ever before. According to Microsoft Dynamics CRM, “In customer care, the impact of social media is widely felt. Customers have found their voice, and it is powerful. When a customer tweets about an issue with your product or service, your…