Technology is power. ShoreTel, a leading phone system provider, utilizing cloud technology is a winning pick for companies. As the marketplace continues to be more competitive, it’s important to have a scalable solution. For businesses, keeping a modern interface in place it key as well as looking at newer, scalable phone systems.
Do you know when you upgraded your phone system last? Was it so long ago you’re not quite sure? Your aging phone system may be costing more than you think. Not only do you have higher resource costs, higher maintenance costs, infrastructure costs – you also have outdated features, limited mobility capabilities and fragmented applications and tools.
The right cloud phone solution isn’t just ANY cloud phone, it’s one that gives your customers:
A single, simplified way to manage their phones, contacts, instant messaging, conferencing, scheduling and video. Collaboration as easy as making a phone call. Your customers will also have the ability to check for presence, search for experts, send a quick instant message, turn it into a call, add participants, share their desktop, and get a problem solved pronto.
A secure and reliable phone solution. Making sure a hacker doesn’t tap calls on a Wi-Fi hotspot, and a plethora of any other security concerns go out the window because of ShoreTel’s Secure-Real-time Transfer Protocol SRTP. Reliability with the highest call quality, phones that are always up and running, reliable service, and an optimally balanced network.
Next, let’s talk about your phone system costs
- Maintenance
Once your warranty expires, your options are limited to a maintenance contract or paying for time and materials. When the manufacturer stops providing replacement parts, you’re stuck sourcing used parts on the internet. And, when you find the right part, you’re left wondering what condition it’s in and how long it might last – what a hassle…shopping eBay for parts.
- Moving, adding, or changing lines
Scaling up and scaling down is part of doing business, and moving is also part of business. You need a provider that is not going to charge you additional fees for each configuration change. Costs of redundant equipment and trunks to ensure your phone system is always on can be significant. With ShoreTel Connect CLOUD you don’t have additional costs. It’s just always on. And, with Connect CLOUD, your phone can automatically route to a mobile location, adding another layer to your availability.
What is a Cloud-Based Phone System Capable of Doing for Your Business?
Legacy systems and their limitations can become a major stumbling block when it comes to delivering positive customer experiences across digital and voice channels. That’s why more and more organizations are turning to cloud-based systems to help streamline their operations. In fact, a cloud-based phone system can increase the speed of deployment for new features, provide cost savings from flexible licensing models and offer a reduction in maintenance costs side-by-side with access to a more advanced feature set.
When it comes to helping call centers and sales teams deliver the results they need, MDL Technology is here to help.
