MDL Technology Shares Tips and Tricks for Picking the Best CRM Software for Your Company

Customer relationship management (CRM) software is pivotal for your company to succeed. According to businessdictionary.com, “CRM helps in profiling prospects, understanding their needs and in building relationships with them by providing the most suitable products and enhanced customer service.” In order for CRM to help your company grow and succeed, you need to make sure you pick the right software. Here are some tips from Small Business Trends to help you find the right CRM software for your company’s needs. Determine the problem: There are a variety of ways to use CRM, so you need to pinpoint the exact benefit you are looking for before beginning to look at different…

Microsoft Dynamics Announces New CRM 2016 Release

Customer relationship management (CRM) is important for any business to succeed. You want to offer your customers a positive experience to turn them into repeat buyers. With the new Microsoft Dynamics CRM release, customer engagement reaches a whole new level. Speed and accuracy of response heavily impacts the overall customer experience and customer satisfaction. The new CRM release focuses on delivering customer service agents the ability to manage all activities in one application. By eliminating the need to switch from application to application, it reduces the time to resolve issues and allows you to focus more on the customer. What’s new with CRM 2016? CRM app for Outlook: Now you…