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Frequent Questions

  • Q: If I sign up for managed services, what is my commitment?
    A: We request that clients sign up for a 12-month commitment to allow us to allocate the appropriate resources to your account. However, for first-time ...
  • Q: Will you guarantee that I won’t have any technical problems or downtime?
    A: No, we cannot guarantee that you will never have any technical problems or downtime; no one can. However, we will guarantee you will see ...
  • Q: Are new hardware and software installation costs covered under this agreement?
    A: Yes, if you sign up for the Platinum Service. If you are a Silver or Gold Client, you will receive a discount on our ...
  • Q: What does the standardization process entail?
    A: The MDL Technology LL C Standardization includes several steps that are outlined on the, “MDL Technology LL C Network Standardization Process”, attachment.


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