Q: If I sign up for managed services, what is my commitment?
A: We request that clients sign up for a 12-month commitment to allow us to allocate the appropriate resources to your account. However, for first-time ...
Q: Will you guarantee that I won’t have any technical problems or downtime?
A: No, we cannot guarantee that you will never have any technical problems or downtime; no one can. However, we will guarantee you will see ...
Q: Are new hardware and software installation costs covered under this agreement?
A: Yes, if you sign up for the Platinum Service. If you are a Silver or Gold Client, you will receive a discount on our ...
Q: What does the standardization process entail?
A: The MDL Technology LL C Standardization includes several steps that are outlined on the, “MDL Technology LL C Network Standardization Process”, attachment.
I trust MDL Technology to maintain our computer systems and help in times of need. They are crucial to keep us operating if our systems go down. Highly recommend.
I have worked with MDL for many years. They quickly understand and solve any IT issues we have. I appreciate their proactive recommendations on software and security.
We have been working with MDL Technology for many years. They provide IT support to my company and works with us to provide a secure technical solution to our processes.
We've worked with MDL for many years. And throughout those years, we've had quite a few unique tasks and needs to help us operate effectively in our complex business. They are always responsive and have a positive attitude when we need assistance.
Bishop-McCann has worked with MDL technology as our third party IT Helpdesk support for several years. It's been a very good experience, they are quick to follow up on IT issues for our associates, they are flexible and offer support when we work (which includes evenings/weekends), they have built up their proficiency in the Mac environment which is helpful because we have PC/Mac needs. I'm glad we work with them!
MDL technology takes great care of their customers. I was having problems logging into my system after the motherboard was replaced and they took their time to help me figure it out. Both Steve and Jordan are excellent IT resources.
We’ve been using MDL your years to manage all IT related services for our company. They are very responsive and professional! We are very happy with the services we receive from MDL and their staff.
Our company has utilized and worked with MDL for many years. Shenouda Ghali is our technician and he has always been very prompt, professional and very courteous. Would highly recommend!
They are quality service provider. Prompt, attentive and meet our needs from simple questions to assisting with complex network issues. I would recommend them to any business for their networking, desktop and cloud based IT support.
As someone who knows little about technology, Jordan was extremely helpful and took the time to make sure everything was alright! He was an amazing tech to work with, extremely professional, and I would recommend him to everybody.
I've been working with Mark and the techies at MDL Technology for too many years to count, and my experience has been terrific. Their work ethic, knowledge, invaluable help, patience and experience is something, especially being a luddite and a novice with all things IT/computer tech, I can always rely on and would be absolutely lost without them. Even the trickiest issues are taken care of and resolved. An excellent company to work with.
In my 20+ years of experience as a Business owner I have dealt with many different IT service companies, and MDL definitely ranks among the best. Mark and his team have delivered the highest level of professionalism, knowledge and expertise all while being extremely responsive and handling any issues that come up quickly.
MDL is always available right away to solve my technical issues. Their technicians are knowledgeable and fast. My issues have been solved quickly and effectively each time I have needed help. I highly recommend them for your IT needs.
Had an awesome experience with MDL Technology! Big shoutout to Brandon – the guy really knows his stuff. Everything went super smooth and he had all the answers. If you’re looking for IT help for your business, definitely check them out!
Our company has been utilizing the services of MDL Technology for over 10 years. We consider them to be a key partner with us as we have continued to grow our agency. They are knowledgeable and responsive. They have continued to make suggestions for our security needs and helped us implement changes and updates with our staff. I have and will continue to recommend MDL Technology as a managed service provider!!
Brad and his team at MDL Technology are great to work with. The technology support they offer far exceeds our firms expectations. The team is professional, efficient and very quick to respond to our requests. Excellent tech support!!
We have been using Mark and his team at MDL Technology for years and have always had the best service and response. Could not be anymore satisfied with our relationship and will continue to use MDL Technology for all of our IT needs. Thanks for all the support! I would highly recommend giving MDL a call.
We’ve been working with MDL Technology for many years and literally never been disappointed in our service. They are a great partner for a small business. Outsourcing our IT infrastructure and support to them was one of the best decisions I’ve ever made as a small business owner. Thank you, Mark Dryer!
