Client: City of Pleasant Valley, Missouri (Clay County, 2,961 residents) Sector: Municipal government Environment: All computers and servers across City Hall, City Courts, Fire, and Police Service: Managed IT Services Client since: 2014 Pleasant Valley’s previous IT provider maintained systems after hours and sometimes took days to return a support call. The city website kept going down. MDL took over managed network services for every department, with 24/7 coverage for the ones that cannot wait. Here is what changed. The Challenge The city struggled to keep its website up, and support requests to its previous managed services provider went unanswered, ...

Background The Raytown Police Department retained MDL Technology, LLC., a Kansas City IT and managed services company, to virtualize the Raytown Police Department’s network infrastructure, implement offsite back-up storage, cut costs and power consumption and allow sensitive data to be securely housed with cloud services. About The Raytown Police Department The Raytown Police Department serves and protects over 30,000 Raytown residents within a 10.5-mile area under the supervision of Chief Jim Lynch. The department employs 78 full-time employees that range from uniform officers and detectives, all the way down to communications, detention and records staff. The department is located in ...

The KCI Auto Auction has seen significant growth in auto sales the last year thanks to MDL Technology, LLC’s extensive CRM knowledge. The independent wholesale auto auction needed a more streamlined management system to track their leads and manage projects to increase sales and raise profits. Steve Goettling, assistant general manager at KCIAA, loves the sales success they’ve seen from MDL Technology’s CRM services. He said,“With the guidance and expertise of MDL Technology, LLC, we’ve been able to successfully integrate Microsoft Office 365 into our system. We use CRM to manage all of our sales initiatives for approximately 20 sales professionals, and we couldn’t be happier with how it’s improved our business. Our team loves how intuitive the software is and the fact that it makes ...

The International Association of Assessing Officers (IAAO) has been utilizing MDL Technology, LLC for managed services to prevent downtime, mitigate IT disasters and plan ahead for IT budgeting on a set monthly plan. The nonprofit educational and research association for tax administration has an ongoing need due to the large online research library its website hosts, business operations and staffing requirements. Aaron J. Weatherford, technology and data manager of IAAO, has been extremely happy with the work MDL Technology has provided. “From Day 1, we’ve been very impressed with MDL Technology and its fantastic team of IT professionals. Their regular monitoring and maintenance services and proactive virus protection means that we don’t ...

Lisa Ainsworth,  director of professional development at Liberty Housing Authority, gave MDL an excellent managed services testimonial. Our Peace of Mind plan helped keep the company’s IT costs down. According to Ainsworth, “We initially thought MDL Technology’s Peace of Mind plan would be a way to control our IT costs. That is true, but more importantly, it has eliminated our downtime issues. As I am sure it is with everyone, downtime is our most critical factor, and MDL has taken that worry off my shoulders. When it comes time for ‘project’ work, they are very quick and efficient; we could not be happier with the services ...

Dr. James Waddell, DC of North Oak Chiropractic gave MDL Technology a fantastic review for its managed services. Dr. Waddell said, “Finally, a ‘computer guy’ that actually talks to me! MDL Technology is so easy to work with; Brian is very personable, very easy to work with. Best of all, he doesn’t talk all geeky and over my head, I like that! The remote service is great, but we kind of like seeing Brian in the office from time to time!” We love hearing such great things about our managed services and other work from clients! If your business needs IT help or disaster recovery, ...

Client: Nostrum Laboratories, Inc. Industry: Pharmaceutical manufacturing Environment: 80 workstations, 13 servers Service: Managed IT Services Nostrum Laboratories had a technician on site nearly every day and a monthly IT bill approaching $15,000. Within two years of moving to a managed support plan, that figure was $8,500, and seven out of ten issues never required a site visit. Here is what changed. The Challenge Nostrum was spending close to $15,000 a month on computer support, with a technician on site nearly all day, every day. The cost was high, and the model was reactive; a body in the building had ...

MDL Technology received a standout review for its managed services from Becky Leath of Leath & Sons. Leath said, “Awesome service. Just excellent! I can’t say enough about the service we receive from MDL Technology. Thanks to MDL’s ability to address problems from a remote location, problems are solved almost immediately, which is a huge benefit. What a relief! We know that work will be done quickly, and it will be done right the first time.” We love hearing such great feedback about our managed services from clients!

Steve Hillis of B&C Truck Electric Services gave MDL a great managed services testimonial. Hillis said, “We’re a small company, and when we were faced with needing some technological expertise, we turned to MDL Technology. Instead incurring the time and costs of hiring an ‘ok’ IT staffer, we partnered with an entire technology department. It’s absolutely awesome to be able to make one call and know that whatever we need, MDL will handle it, and handle it fast. They are always there ready to help.” Thank you B&C Truck Electric Services for the great review on our managed services! If your business ...

Posted by T.J. Bloom, COO of MDL Technology We’re proud to have received a testimonial for our managed services from Lisa Duff of Midland Capital Partners. Duff said, “Thank you MDL Technology! We knew we needed help and you came through for us. Nobody in the office is very strong in the computer area…so glad we were told about you! Now we can just call our ‘IT department’ and you take care of any and all questions or problems immediately. The Peace of Mind plan has just added an extra layer of security and, well, peace of mind, that our system is secure, ...