CRM

Customers of most businesses are connected to social media 24/7, which means you have to be able to reach out to customers at all times of day.

Cloud Computing

Our cloud computing services allow you to work from anywhere. By including cutting edge software and hardware technologies, MDL keeps your data secure.

Disaster Recovery

We offer cloud storage solutions in a cost-effective and secure way to keep tabs on your data. With off-site backup, you can rest assured that we have your back, always.

Managed Services

Our Managed Services is designed to dramatically reduce or eliminate computer problems in your business while maximizing your network’s speed & stability.

24/7 Help Desk

Our MDL Technology help desk is staffed Monday-Friday, 8 AM to 5 PM CST with techs ready to handle all your computer problems. After business hours, call 816 781-3006.

WELCOME TO MDL TECHNOLOGY

Technology to ease your life

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MDL Technology, LLC, a Kansas City-based IT and managed services company, providing 24/7 support to area businesses. Our local technicians are certified and fully trained to meet your IT support needs. Services include cloud computing, Microsoft Dynamics CRM, disaster recovery, managed IT services, virus protection, data backup to the cloud, networking and more. We partner with our clients to collaborate, design, build, scale and install network infrastructure at an affordable rate to fit the needs of the organization. Our team has decades of experience in the IT industry to assist any type of business large or small with managed IT services and support around the clock.

Microsoft Dynamics CRM
Microsoft SharePoint
24/7 Help Desk Support

Cloud Computing
Disaster Recovery
Managed Services

View all Services

CLIENTS & TESTIMONIALS

Better Service. Happy Customers.

  • “Two years ago, we were paying nearly $15,000 per month for computer support on our 80 workstations and 13 servers, with a tech on-site pretty much all day, every day. Once MDL implemented their Peace of Mind managed service plan, not only have we cut our monthly IT costs to $8,500, but they handle 70% of our issues remotely. We couldn’t be more satisfied with their service, and the savings speaks for itself.” read more

    Ann
    Nostrum Laboratories
  • “Thank you MDL Technology! We knew we needed help and you came through for us. Nobody in the office is very strong in the computer area…so glad we were told about you! Now we can just call our ‘IT department’ and you take care of any and all questions or problems immediately. The Peace of Mind plan has just added an extra layer of security and, well, peace of mind, that our system is secure, up-to-date, and reliable.” read more

    Duff
    Midland Capital Services
  • From Day 1, we’ve been very impressed with MDL Technology and its fantastic team of IT professionals. Their regular monitoring and maintenance services and proactive virus protection means that we don’t have to worry about downtime for our tax and government industry organization. Plus, since everything is done on a flat monthly fee, we have the peace of mind… read more

    For Managed Services
    IAAO
  • It is important for us to know that our system is being monitored at all times and that is what MDL Technology, LLC offers. We chose this company for its prompt service and viable solutions to our technology issues. The staff and services have been extremely beneficial to our organization. There is less billing because of the fixed cost, which is just another thing that alleviates stress for us. read more

    Steve Goettling
    Assistant General Manager at KCIAA
TP
Accounting
Flynn
Pete
Sti
Tes
IAAO
Kansas City
Nostrum
Leath and Sons

MDL BLOGS

Stay tuned with latest trends.

  • The Need for Automotive Auction Modernization

    The automotive auction industry has a long history with practices that have been in place with great success. However, automotive auctions that stick by the same old processes they have used in the past are missing out on a huge opportunity to grow and increase sales. Utilizing modern technology to track every step in the auto auction as well as leads can greatly improve the auction business, yet many companies are still hesitant to change. Part of the resistance to modernization is the processes in place still produce results. But, as in every business, there are frustrating aspects that cause extra work at auto auctions and also in office backend…

  • The Complicated Relationship Between Cloud Computing and Government Agencies

    Cloud computing has been growing in popularity due to the low expense, low maintenance and highly secure nature of the data storage option. However, many industries are still slow to adopt the cloud for their data storage needs. One of the most notorious industries that are slow to implement cloud computing, but that desperately need the technology are government agencies. In 2010, Vivek Kundra, the federal government CIO at the time, released a mandate that said every new government IT venture should evaluate cloud computing in their structure. And that was back in 2010 before cloud computing really took off! According to a GOA survey in 2014, this announcement has…

  • Improve Your Auto Auction with CRM

    Running an automotive auction consists of managing multiple moving parts. It’s a lot to track and organize and, without a CRM system, you are only work at half capacity. Customer Relationship Management (CRM) software allows you to streamline the auto auction process so you can leverage all of the auction information to improve your business management. A custom auto auction CRM software can manage and track all of your business activities, including: Inventory Management Tracking Operations and Reconditioning Capturing Participant Information and Following Up on Leads Marketing for Future Auctions Managing Finances and Business Accounting Instead of trying to track all of this individually, the CRM system finds a place…

  • National Insurance Day – Data Backup is Business Data Insurance

    June 28, 2015 is National Insurance Day, an observance that was most likely invented by insurance companies, but reminds us of the importance of business data insurance. In the computing world, data insurance means performing data backup to multiple secure sources in case of a disaster or data breach. When your data is backed up properly, you have insurance that no matter what life throws at you, your information is protected. There are a few basic types of data backup depending on your information and business needs. Some businesses only use one option for all files, but most use a combination of data backup types depending on the file that…

  • The Need for Data Security Modernization after IRS Data Breach

    On May 26 2015, the IRS announced that 104,000 Americans’ personal tax information had been hacked out of the IRS website. These Americans had their personal information leaked elsewhere online which hackers gathered. Using the personal information and the IRS’s online tool that allows taxpayers to download past tax returns, the hackers were able to grab financial identity information from these persons. This IRS data breach is another in a long line of government-related security breaches and hacks that we have seen the past year. While the online tool to grab past tax returns has been taken down, according to Huffington Post, public trust in the IRS is at an…

  • Why Your Nonprofit Should Consider a CRM System

    Nonprofits have a unique challenge. They have all the same requirements as a for-profit business but limited resources to accomplish them. This often means a volunteer staff or a very small number of paid employees. Communication between employees, donors, events and more can often get lost in translation without a consistent staff or business process in place. This is where a CRM system comes into play. CRM stands for Customer Relationship Management. It comes in software form and essentially allows your nonprofit to track every interaction the nonprofit has with anyone outside of the organization. A CRM system for nonprofits can track: Fundraising efforts Sponsors and their demographics Member information…

  • 6 Ways to Improve Small Business Data Security

    Norton recently performed a survey asking small businesses about cybersecurity threats. Less than one third of businesses understand what is required to protect their business from cybercriminals. This is not restricted to small businesses as a rash of attacks have occurred with large corporations in the past year, spreading customer data to hackers. To help counteract this, MDL Technology wants to go over ways to improve your small business data security. Create a Data Security Plan and Policy Before you can get serious about data security, you need to have an action plan and use policy in place. There are a lot of things to cover in this plan, but…

  • National Memo Day: How CRM Helps You Organize and Provide Better Customer Service

    In case you didn’t know, May 21 is National Memo Day. To celebrate, Holiday Insights says, “Have a pen and paper handy. Go grab a post-it note. Stand ready at your PC. We suggest you enjoy National Memo Day by taking memos wherever and whenever possible.” Sometimes its the details in memos that make a huge difference in your customer service, but memos and details often get misplaced. A proper CRM system can help keep track of all the memos to organize all business data and improve customer service. Here is an example of missing the importance of organizing memos. You know when you call your bank or phone provider…

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