CRM

Customers of most businesses are connected to social media 24/7, which means you have to be able to reach out to customers at all times of day.

Cloud Computing

Our cloud computing services allow you to work from anywhere. By including cutting edge software and hardware technologies, MDL keeps your data secure.

Disaster Recovery

We offer cloud storage solutions in a cost-effective and secure way to keep tabs on your data. With off-site backup, you can rest assured that we have your back, always.

Managed Services

Our Managed Services is designed to dramatically reduce or eliminate computer problems in your business while maximizing your network’s speed & stability.

24/7 Help Desk

Our MDL Technology help desk is staffed Monday-Friday, 8 AM to 5 PM CST with techs ready to handle all your computer problems. After business hours, call 816 781-3006.

WELCOME TO MDL TECHNOLOGY

Technology to ease your life

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MDL Technology, LLC, a Kansas City-based IT and managed services company, providing 24/7 support to area businesses. Our local technicians are certified and fully trained to meet your IT support needs. Services include cloud computing, Microsoft Dynamics CRM, disaster recovery, managed IT services, virus protection, data backup to the cloud, networking and more. We partner with our clients to collaborate, design, build, scale and install network infrastructure at an affordable rate to fit the needs of the organization. Our team has decades of experience in the IT industry to assist any type of business large or small with managed IT services and support around the clock.

Microsoft Dynamics CRM
Microsoft SharePoint
24/7 Help Desk Support

Cloud Computing
Disaster Recovery
Managed Services

View all Services

CLIENTS & TESTIMONIALS

Better Service. Happy Customers.

  • “Two years ago, we were paying nearly $15,000 per month for computer support on our 80 workstations and 13 servers, with a tech on-site pretty much all day, every day. Once MDL implemented their Peace of Mind managed service plan, not only have we cut our monthly IT costs to $8,500, but they handle 70% of our issues remotely. We couldn’t be more satisfied with their service, and the savings speaks for itself.” read more

    Ann
    Nostrum Laboratories
  • “Thank you MDL Technology! We knew we needed help and you came through for us. Nobody in the office is very strong in the computer area…so glad we were told about you! Now we can just call our ‘IT department’ and you take care of any and all questions or problems immediately. The Peace of Mind plan has just added an extra layer of security and, well, peace of mind, that our system is secure, up-to-date, and reliable.” read more

    Duff
    Midland Capital Services
  • From Day 1, we’ve been very impressed with MDL Technology and its fantastic team of IT professionals. Their regular monitoring and maintenance services and proactive virus protection means that we don’t have to worry about downtime for our tax and government industry organization. Plus, since everything is done on a flat monthly fee, we have the peace of mind… read more

    For Managed Services
    IAAO
  • It is important for us to know that our system is being monitored at all times and that is what MDL Technology, LLC offers. We chose this company for its prompt service and viable solutions to our technology issues. The staff and services have been extremely beneficial to our organization. There is less billing because of the fixed cost, which is just another thing that alleviates stress for us. read more

    Steve Goettling
    Assistant General Manager at KCIAA
TP
Accounting
Flynn
Pete
Sti
Tes
IAAO
Kansas City
Nostrum
Leath and Sons

MDL BLOGS

Stay tuned with latest trends.

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    How to Ensure the Best Performance for Your Company’s Cloud-Based Communications

    Cloud-Based Communications has become a popular choice for modern enterprise communications and collaboration. There’s no need to combine disjointed cloud tools from multiple vendors any longer. ShoreTel Connect CLOUD is an end-to-end cloud phone and unified communications solution that handles everything for you. Cloud-based communications and collaboration make everyday meetings and interactions easier than ever before. And it’s not just any cloud phone system that you need – you need a cloud system and provider that gives you the speed and agility to drive more business, gives you advanced capabilities and isn’t complicated. Now it’s time to advance your competitive position through your phone system. You’ll increase employee productivity and…

  • How Inclement Weather Can Impact Disaster Recovery and Why Businesses Need a Plan

    As the old saying goes, knowledge is power. And in the digital age, that power is data driven. Information about your business, customers, employees and services, are all stored digitally somewhere. This provides your business with speed and convenience, but just because your company went paperless does not mean that your data is safe. Human error, viruses and electrical storms can knock your systems offline. But with disaster recovery, you can backup your data and protect your business from potential disasters, even when inclement weather strikes. Weather & Disaster Recovery According to a report by the Ponemon Institute in 2016, “The average cost of a data center outage was $740,351.…

  • Why Businesses Need to Upgrade Phone Systems

      Technology is power. ShoreTel, a leading phone system provider, utilizing cloud technology is a winning pick for companies. As the marketplace continues to be more competitive, it’s important to have a scalable solution. For businesses, keeping a modern interface in place it key as well as looking at newer, scalable phone systems. Do you know when you upgraded your phone system last? Was it so long ago you’re not quite sure? Your aging phone system may be costing more than you think. Not only do you have higher resource costs, higher maintenance costs, infrastructure costs – you also have outdated features, limited mobility capabilities and fragmented applications and tools.…

  • Disaster Recovery System

    Four Key Methods to Test Your Disaster Recovery System

    Disaster recovery systems are vital to the health of a company’s IT infrastructure. These systems ensure that if some form of company software failed, there’s a way to fix the problem and not lose or compromise any valuable information. Although, if these systems aren’t consistently tested, they can develop their own faults as new technologies and software are added to a company’s digital infrastructure. Read on as we discuss the value of consistent disaster recovery testing and four different methods to ensure quality tests. Disaster recovery programs are put in place to safeguard data from being lost during a potential IT disaster. While testing these programs isn’t always the easiest…

  • Cloud Systems and the Impact of SaaS on Traditional Data Centers

    As businesses continue to modernize and digitize their offerings, more companies are turning toward cloud systems to handle their software and data needs. By following the software-as-a-service (SaaS) model, companies are seeing faster innovations, enabled by deeper analytics, while reducing the amount of space that is required by traditional data centers. Read on as we discuss the impact of cloud systems and how SaaS offerings are changing traditional data centers. Everyone knows that digitization is the future of business. From eCommerce websites to healthcare facilities, more businesses are moving toward cloud integration and following the SaaS business model. According to cloudcomputing-news.net, the cloud computing industry is expected to grow by…

  • The Five Biggest Cyber Threats to E-Commerce Websites and How to Fight Them

    As technologies advance and digitize, so do threats to security. Updates to malware and other malicious programs can wreak havoc on businesses and their customers. In particular, e-commerce websites have to pay extra attention to their security programs and procedures to ensure that nobody gains access to their systems and that customer information is protected. Read on as we discuss the top cyber threats to e-commerce and how to protect your website against them.     As with any industry, the protection of classified information is of the utmost importance. For e-commerce websites and business, it’s even more imperative that information is encrypted and protected so that cyber criminals can’t…

  • Customer Relationship Management

    How To Successfully Implement a Customer Relationship Management (CRM) Platform

    Customer relationship management (CRM) platforms are designed to keep customers both engaged and returning to your business. Despite the success of these platforms, there is still a low adoption rate among companies in all industries. Once adopted, these programs can drive customer engagement and generate an increase in revenue. Read on as we detail the importance of customer relationship management and how to successfully implement a CRM platform.   CRM platforms allow businesses and their sales teams to efficiently manage their customers and leads throughout the buying process, allowing salespeople to collect vital customer and sales information into a single location. The platform then compiles all of the data and…

  • Why Businesses Should Embrace Cloud Complexities, Not Fear Them

    As the grey overcast of winter gives way to the fine sunshine of spring, the one cloud that remains constant throughout any season has little to do with the weather. A recent survey revealed fears of complexity and a lack of in-house tech skills as deterrents to many businesses considering a migration of their operations to the cloud. Read on as we break down the cloud stigma and detail the rewards of a cloud migration.     When we speak of “cloud” computing, we’re really talking about computing based on the internet. Where in years past, users would run programs or applications from software downloaded on a physical computer or…

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