CRM

Customers of most businesses are connected to social media 24/7, which means you have to be able to reach out to customers at all times of day.

Cloud Computing

Our cloud computing services allow you to work from anywhere. By including cutting edge software and hardware technologies, MDL keeps your data secure.

Disaster Recovery

We offer cloud storage solutions in a cost-effective and secure way to keep tabs on your data. With off-site backup, you can rest assured that we have your back, always.

Managed Services

Our Managed Services is designed to dramatically reduce or eliminate computer problems in your business while maximizing your network’s speed & stability.

24/7 Help Desk

Our MDL Technology help desk is staffed Monday-Friday, 8 AM to 5 PM CST with techs ready to handle all your computer problems. After business hours, call 816 781-3006.

WELCOME TO MDL TECHNOLOGY

Technology to ease your life

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MDL Technology, LLC, a Kansas City-based IT and managed services company, providing 24/7 support to area businesses. Our local technicians are certified and fully trained to meet your IT support needs. Services include cloud computing, Microsoft Dynamics CRM, disaster recovery, managed IT services, virus protection, data backup to the cloud, networking and more. We partner with our clients to collaborate, design, build, scale and install network infrastructure at an affordable rate to fit the needs of the organization. Our team has decades of experience in the IT industry to assist any type of business large or small with managed IT services and support around the clock.

Microsoft Dynamics CRM
Microsoft SharePoint
24/7 Help Desk Support

Cloud Computing
Disaster Recovery
Managed Services

View all Services

CLIENTS & TESTIMONIALS

Better Service. Happy Customers.

  • “Two years ago, we were paying nearly $15,000 per month for computer support on our 80 workstations and 13 servers, with a tech on-site pretty much all day, every day. Once MDL implemented their Peace of Mind managed service plan, not only have we cut our monthly IT costs to $8,500, but they handle 70% of our issues remotely. We couldn’t be more satisfied with their service, and the savings speaks for itself.” read more

    Ann
    Nostrum Laboratories
  • “Thank you MDL Technology! We knew we needed help and you came through for us. Nobody in the office is very strong in the computer area…so glad we were told about you! Now we can just call our ‘IT department’ and you take care of any and all questions or problems immediately. The Peace of Mind plan has just added an extra layer of security and, well, peace of mind, that our system is secure, up-to-date, and reliable.” read more

    Duff
    Midland Capital Services
  • From Day 1, we’ve been very impressed with MDL Technology and its fantastic team of IT professionals. Their regular monitoring and maintenance services and proactive virus protection means that we don’t have to worry about downtime for our tax and government industry organization. Plus, since everything is done on a flat monthly fee, we have the peace of mind… read more

    For Managed Services
    IAAO
  • It is important for us to know that our system is being monitored at all times and that is what MDL Technology, LLC offers. We chose this company for its prompt service and viable solutions to our technology issues. The staff and services have been extremely beneficial to our organization. There is less billing because of the fixed cost, which is just another thing that alleviates stress for us. read more

    Steve Goettling
    Assistant General Manager at KCIAA
TP
Accounting
Flynn
Pete
Sti
Tes
IAAO
Kansas City
Nostrum
Leath and Sons

MDL BLOGS

Stay tuned with latest trends.

  • 6 Ways to Improve Small Business Data Security

    Norton recently performed a survey asking small businesses about cybersecurity threats. Less than one third of businesses understand what is required to protect their business from cybercriminals. This is not restricted to small businesses as a rash of attacks have occurred with large corporations in the past year, spreading customer data to hackers. To help counteract this, MDL Technology wants to go over ways to improve your small business data security. Create a Data Security Plan and Policy Before you can get serious about data security, you need to have an action plan and use policy in place. There are a lot of things to cover in this plan, but…

  • National Memo Day: How CRM Helps You Organize and Provide Better Customer Service

    In case you didn’t know, May 21 is National Memo Day. To celebrate, Holiday Insights says, “Have a pen and paper handy. Go grab a post-it note. Stand ready at your PC. We suggest you enjoy National Memo Day by taking memos wherever and whenever possible.” Sometimes its the details in memos that make a huge difference in your customer service, but memos and details often get misplaced. A proper CRM system can help keep track of all the memos to organize all business data and improve customer service. Here is an example of missing the importance of organizing memos. You know when you call your bank or phone provider…

  • National Pack Rat Day: How Cloud Computing Kills Your Inner Pack Rat

    National Pack Rat day is Sunday, May 17. We can all be guilty of being a bit of pack rat, especially when it comes to business files. Luckily, there is a way to avoid becoming a computer file hoarder by utilizing cloud computing. Transitioning Forces Clean Out When you decide to transition to cloud computing, you are forced to take a hard look at your files to decide what should stay and what should go. The cloud is a perfect opportunity to do some major clean out. There will of course be items you should keep, but there are some things it is time to get rid. Here is an…

  • Windows Server 2003 Support Ends in July…Are You Prepared?

    Effective July 14, 2015, Microsoft will be ending all support for Windows Server 2003. This means more than not being able to call a help line. Ending support means a lack of data security, making all of your data on a Windows 2003 server vulnerable to hackers. Without support, you will no longer receive security patches to ensure your system is protected. According to a video from Microsoft, there were 37 critical patches in 2013 alone and each year it has increased exponentially. After July 14, hackers will begin targeting Windows 2003 servers because they know the data will be more vulnerable without these patches. Additionally, if companies choose to…

  • Enterprise Mobility Security You Can’t Do Without

    The ability to go mobile for your business is incredibly beneficial. There are so many opportunities open to you with tablets, laptops and smartphones. Employees can take their work with them anywhere with the help of cloud applications and sales professionals can keep their client relationships in great condition with a mobile CRM. But there is also great risk in enterprise mobility. Many companies put security on the back burner for a variety of reasons, but if your employees are mobile, you need the some basic enterprise mobility security in place. Photo Credit: miniyo73 / Foter / CC By Policy Management First thing’s first: you need to have a mobile…

  • This Earth Day, Go Green with Cloud Computing

    Today is Earth Day, the perfect time to start thinking about your business’ impact on the environment. Housing or paying for large hardware data centers is not the most environmentally-friendly way of storing your data. Instead, learn about how the cloud is a sustainable solution for your data storage. Photo credit: maf04 / Foter / CC BY Fewer Machines Are Used When you transfer your data over to the cloud, you can say goodbye to a room full of hardware. Cloud computing uses a remote server system with a much larger capacity. A cloud provider can host the same capacity as an entire data center on one server. Less energy…

  • The Benefits of Cloud Computing for Government

    Cloud computing is growing exponentially, but many entities still have reservations about using the cloud for their data management and data storage.Many local governments fear that the cloud is unsecure and expensive, but there are just some of many misconceptions about the cloud. It is important for local governments to understand the benefits of cloud computing. Photo credit: Seansie / Foter / CC BY Increased Security The root of reservations about switching to the cloud comes from a misguided belief that the cloud is insecure. Many imagine a private, enterprise cloud the same way they view the cloud storage on their phones. Yet the enterprise cloud that a government would…

  • The Benefits of CRM for Records and Information Management Month

    April is known as Records and Information Management Month, areas MDL Technology specializes in. An excellent way to keep track of customer or client records and information is by using a customer relationship management (CRM) system. There are many benefits to using a CRM system for your data. Photo credit: Sean MacEntee / Foter / CC BY Improve Customer Service A CRM allows you to put all of your customer information in one place that is easy to search through and access. You can also track all interactions the customer had with your brand, from purchasing products to every question they have had after calling in to customer service. When…

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