What Should I Look For in an IT and Managed Services Company?

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In today’s fast-paced digital landscape, understanding what to look for in an IT and managed services company is crucial for any business aiming to thrive technologically. This choice is more than selecting a service provider; it’s about finding a partner deeply invested in your technological success. Key considerations include the company’s involvement level, location, and the range of services they offer, which should align with your specific business needs.

Understanding Your Needs

Assessing Your Business Structure

Your business structure significantly influences the kind of IT services you require. If you already have an in-house IT team, you might be looking for a co-managed approach. In this scenario, an external IT partner, such as MDL Technology, could handle specific tasks like help desk support, allowing your team to focus on project work. Alternatively, if you lack in-house capacity, outsourcing your IT projects can expand your technical capabilities.

Evaluating Service Scope

It’s essential to ensure that your chosen IT partner can provide the specific expertise and support you need. This could range from project-based assistance to comprehensive help desk support. Assess if they have the necessary skill set for your unique projects and if they can effectively co-manage IT tasks alongside your team.

Providing Resources

Relying on a single IT professional can be risky, especially if they become overburdened or less responsive over time. A managed services company with a robust team can offer broader support, alleviating the strain on your single internal resource. This team should be capable of seamlessly integrating with your business, offering technical assistance as needed.

Monitoring and Response

Effective monitoring is a cornerstone of good IT management. Inquire about how a managed services company monitors your systems and their response protocols. Understanding their approach to handling potential issues is crucial for ensuring continuous and reliable IT support.

Security Offerings

With the rise in cyber threats, your IT partner’s security solutions are more important than ever. It’s vital to ask about their security strategies and how they plan to protect your business from digital threats. Consider their security services as an insurance policy for your business’s safety and integrity.

Communication and Feedback

A significant aspect often overlooked in technology services is effective communication. It’s essential to establish how often the IT company will update you on your systems’ status and performance. Regular feedback and reports are crucial for staying informed about your business’s technical health.


Choosing the right IT and managed services company involves thorough consideration of various factors including, business structure, the scope of services, resource availability, monitoring, security, and communication. It’s about finding a partner that aligns with your business needs and can offer tailored support.

For more personalized advice on selecting the perfect IT partner for your business, feel free to contact us. We’re here to help guide you through this crucial decision-making process.

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