Q: If I sign up for managed services, what is my commitment?
A: We request that clients sign up for a 12-month commitment to allow us to allocate the appropriate resources to your account. However, for first-time ...
Q: Will you guarantee that I won’t have any technical problems or downtime?
A: No, we cannot guarantee that you will never have any technical problems or downtime; no one can. However, we will guarantee you will see ...
Q: Are new hardware and software installation costs covered under this agreement?
A: Yes, if you sign up for the Platinum Service. If you are a Silver or Gold Client, you will receive a discount on our ...
Q: What does the standardization process entail?
A: The MDL Technology LL C Standardization includes several steps that are outlined on the, “MDL Technology LL C Network Standardization Process”, attachment.
