A modern phone system is often the goal, but working directly with a carrier is rarely the easiest path. Support and ease of management come from having an experienced partner between your team and Vonage.
MDL Technology leads the process, translates requirements, manages coordination, and owns the outcome. That structure removes uncertainty, limits risk, and keeps the migration organized from the first conversation through go-live.
The Process MDL Uses to Reduce Admin Burden
Start With a Consult and Define the Starting Line
“The first step would be to consult with your MDL Technology expert and determine where to start and if they feel like Vonage could be a potential good fit.”
That first conversation sets direction. We clarify what you have today, what you need next, and what must be decided before migration work begins.
Use Discovery to Document Goals and Current State
“We’ll engage one of our account executives. We’ll do a discovery call. We’ll listen to what the customer is trying to accomplish, where they’re at today, and where they would like to go.”
Discovery turns a need into a defined scope. We capture outcomes, constraints, and the order of steps required to keep execution clean.
During discovery, we focus on:
- What you are trying to accomplish
- Where are you at today
- Where would you like to go
Support and Ease of Management Through Clear Pricing
“Um, we’ll make a recommendation and then we actually provide a very detailed quote that includes taxes and fees so there’s no sticker shock once you get your first bill.”
Ease of management improves when pricing is transparent early. A detailed quote supports approval and keeps expectations aligned. It also gives your finance team a number they can budget because taxes and fees are included.
Execution That Protects Continuity
Port Numbers On a Practical Timeline
“Porting takes 1 to 2 weeks.”
A defined window helps you coordinate communication and training.
Maintain Service During The Porting Window
“We can do temporary forwarding in the meantime so there’s no downtime.”
Temporary forwarding keeps calls moving while porting runs, which reduces risk and avoids hard stops in customer contact.
Get Users Moving Quickly With Apps
“You can download the apps pretty much right away and get going.”
Early access helps teams adopt the workflow without waiting for the final cutover today.
A simple sequence follows the same steps described above:
- Consult with your MDL Technology expert.
- Engage an account executive.
- Complete the discovery call.
- Review the recommendation and detailed quote with taxes and fees.
- Begin porting and use temporary forwarding as needed.
- Download the apps and get going.
Resolve the Original Problem With One Accountable Partner
If your concern is unclear steps, billing surprises, or downtime risk, the resolution is a guided process with defined milestones and ownership. MDL Technology leads the consult, organizes discovery, and coordinates the rollout, so support and ease of management are the operating model. Ownership stays with us. Contact MDL Technology to start with the consultation and map the next steps.
