As Mother’s Refuge expanded, so did the demands on their staff and systems. They needed help managing their growing number of devices, users, and data.
That’s when their team turned to MDL Technology. From day one, our job was to make sure their tools could keep up with their mission. Our support helped them move forward with peace of mind, even as their programs and team grew rapidly.
We became a trusted part of their support system, helping them grow with confidence.
Fast, Friendly, and Reliable Support
One of the biggest benefits for the team at Mother’s Refuge is knowing we’re here when they need us. When a problem pops up, they can submit a ticket and get a quick reply.
“We know that we can put in a support ticket and that we will have a very quick response time.”
But it’s not just speed, it’s care. They know we’ll take time to understand the issue and solve it completely. That responsiveness means less downtime and less frustration for their staff.
“They want to help us… whatever that need is… so that we can get back to what’s most important, which is our moms and babies.”
We’re not just solving problems, we’re helping them get back to their real work.
Less Tech Stress, More Focus on Moms and Babies
At a place like Mother’s Refuge, every moment counts. The staff puts in long hours, and their days are packed with activity. When tech breaks down, it can throw off the whole day.
“A tech issue can really scramble the entire day… not just one person, but two or three staff members trying to find a solution.”
That’s where MDL comes in. Our team is available to help right away, and we don’t stop at quick fixes. We stick with the issue until it’s fully resolved, and we look for other ways we can help while we’re there.
“They have gone above and beyond… spending the entire day before with us figuring out an issue… helping with other things they might see.”
Having dependable tech support means their staff can stay focused on what they do best, serving young moms and babies with care and compassion.
Keeping Their Systems Safe as They Grow
Security is a major concern for Mother’s Refuge. They manage sensitive data and rely on multiple databases across teams. As they grow and work with more people, keeping those systems safe is a top priority.
“We have multiple databases… it gives us peace of mind knowing that everything is safe and secure.”
With MDL on board, they don’t have to worry about that part of their program. They know their systems are protected, and their growth won’t be held back by tech concerns.
“We can keep moving and keep growing without worrying about that aspect.”
That trust makes it easier for their team to expand services, onboard new staff, and stay focused on the future.
A Partnership That Feels Like Family
Mother’s Refuge describes us as more than just a vendor. They know they can call on us without hesitation. We don’t make them feel like a burden; we make them feel supported.
“They make us feel never a burden… always happy to help, always happy to jump in.”
This trust is the result of consistent, caring support over time. We’re proud to be part of their extended team, solving problems behind the scenes so they can keep changing lives on the front lines.
Ready for a Support Team That Truly Cares?
We’re honored to support the mission of Mother’s Refuge. Their work is important, and we’re proud to play a small part in helping it grow.
If your nonprofit or business needs dependable, hands-on IT support, we’re here for you, too.
Contact MDL Technology today to see how we can help your organization stay connected, secure, and ready for what’s next.
