We anticipate and solve problems before they arise. Our tailored Managed Services give you peace of mind so you can focus on your business.

We anticipate and solve problems before they arise. Our tailored Managed Services give you peace of mind so you can focus on your business.

Our MDL Technology help desk is staffed Monday-Friday, 8 AM to 5 PM CST with techs ready to handle all your computer problems. And, if it’s after business hours, call    816 781-3006, we are always available to serve you.

Our MDL Technology help desk is staffed Monday-Friday, 8 AM to 5 PM CST with techs ready to handle all your computer problems. And, if it’s after business hours, call 816 781-3006, we are always available to serve you.

Trial Microsoft CRM for 30 days for FREE! Did you know that Microsoft CRM enables businesses to help grow sales, manage marketing and care for customers, all in one convenient location? Click the Free 30-Day Trial button to learn more...

Trial Microsoft CRM for 30 days for FREE! Did you know that Microsoft CRM enables businesses to help grow sales, manage marketing and care for customers, all in one convenient location? Click the Free 30-Day Trial button to learn more...

Big Kansas City To Be Hosted At Hangar9 2014


Silicon Prairie News is hosting this years Big Kansas City which will be taking place in Hangar9 from October 8-10.

Forbes has declared Big Kansas City as, “one of the top conferences to attend for entrepreneurs.”

It’s a conference where founders, designers, developers, investors and more, converging on the Midwest for a span of two and a half days. While sharing ideas, offering advice, co-creating experiences, and inspiring one another.

Notable speakers include co-founder and co-CEO of Warby Parker, Neil Blumenthal. Warby Parker is a designer eyewear company that sells at revolutionary prices while offering a buy one, give one program helping those in need.

Founder and President of Beespace, a non-profit incubator, Marissa Sackler is another speaker.

Entrepreneurs, innovators, college students, everyone is welcome.

Tickets are still available and can be purchase at bigkansascity.co


What You Need To Know About Computer Viruses:

‘Virus’ is a blanket term typically used to reference computer malware. Malware simply stands for malicious software. Viruses and malware usually have two main functions: to spread and do cause damage or theft. They also possess the ability to avoid detection and replicate.


Hoax emails that warn about viruses are becoming increasingly popular. According to the University of Cambridge, emails such as these typically ask you to forward the “warning” to as many people as possible. Do not open or forward these, delete them.

A study by toptenreviews revealed that 32% of the worlds computers were affected with some type of malware, of that 57% is viruses. Even more shocking 27 million new strains of malware were developed last year.

It’s becoming increasingly important that your computer have some sort of antivirus or security program. In addition to having software protection on your computer, it’s also highly important that you make smart choices while surfing the web and opening up emails.

MDL Technology Updates Raytown Police Department’s Data Security With Cloud Services


The Raytown Police Department retained MDL Technology, LLC., a Kansas City IT and managed services company, to virtualize the Raytown Police Department’s network infrastructure, implement offsite back-up storage, cut costs and power consumption and allow sensitive data to be securely housed with cloud services.

About The Raytown Police Department

The Raytown Police Department serves and protects over 30,000 Raytown residents within a 10.5-mile area under the supervision of Chief Jim Lynch. The department employs 78 full-time employees that range from uniform officers and detectives, all the way down to communications, detention and records staff. The department is located in the heart of Raytown, Mo., a suburb of Kansas City.




  • Upgraded servers and workstations with Trend Micro

  • Implemented remote problem-solving

  • Improved backup retention

  • Streamlined communication to address IT problems immediately

  • Employee downtime reduced

  • Reduced costs for equipment and utilities

  • Cut power consumption

  • Implemented 24/7 virtual monitoring and support



According to the 2014 Report on the State of Data Backup for SMBs, 62 percent of IT professionals told Carbonite they experienced major disruptions at their organization from data loss and on average a loss of $468, 610 in revenue. In that same study, cloud backup provider Carbonite found that at least 40 percent of companies would either be out of business or in a financial crisis from data loss.

The Raytown Police Department didn’t want to wait for a data crisis to occur and wanted a secure, modern and cost-effective means for storing its records and data that could be implemented within a police department’s budget and schedule.

Mark Dryer, CEO of MDL, said, “Working within the budget and security guidelines for a police environment is not a unique challenge. We are very comfortable assisting customers with finding ways to maintain their network environment while working within their budget. We work with many vendors to ensure our customers are getting the best prices available. The police department is a 24/7 operation, so finding the best time to implement new technology solutions while minimizing downtime is always a challenge. We scheduled the upgrades during weekends and after hours.”

How Raytown Police Department Found MDL

Captain Doug Goode chose MDL for its cloud storage capabilities, knowledgeable technicians, reasonable service packages and the ability to identify the issues and IT needs the Raytown Police Department struggled to fix.

According to Goode, “We have found MDL to be extremely customer oriented. The company’s technicians are very knowledgeable and both willing and able to do additional research when needed or requested. They are reliable, easily approachable, willing to discuss projects and advise on the feasibility and viability of new products and services. MDL has developed a strong trust with our department. It has an unblemished track record of satisfaction and customer service.”

Proving Strategy and Success

The police department hired MDL to update and organize its antiquated data storage systems. By implementing an RSA SecureID two-factor authentication solution and upgrading storage from a fiber channel SAN to an ISCSI SAN, MDL was able to maintain its compliance within security guidelines and share storage between virtual hosts to reduce costs.

Dryer explained that Raytown’s IT situation was not unlike many other government agencies. “The need for a solid backup solution and an offsite copy of backups is something every customer should be aware of,” he said. “Virtualizing network infrastructure doesn’t fit every network environment, but we have seen many customers benefit from this solution. Security solutions are largely dependent on the type of businesses, the sensitive nature of data and budgetary constraints. VPN access is controlled through dual layer authentication. Any problem or perceived problem is addressed immediately.”

About MDL

MDL Technology is a Kansas City IT company that specializes in worry-free computer support by providing solutions for around-the-clock network monitoring, hosting, data recovery and off-site backup security. For 11 years, MDL has partnered with companies to design, build and install network systems to fit the needs of its organization. Associates are trained by MDL’s teams to maintain a smoothly running network for their companies.


Sprint Accelerator’s Inaugural Demo Day Recap

A crowd gathered at  the Kauffman Center for the Performing Arts on Thursday, June 12, to see the 10 entrepreneurs taking part in Sprint’s Mobile Health Accelerator program.

Though none of the 10 are originally from Kansas City, several are looking at making the city their new home.

Sprint CEO, Dan Hesse, declared the initial run of the program a success and plans to repeat it again next year.

More about demo day and the 10 entrepreneurial teams can be found by clicking here.

Mark Dryer Shares Security Tips to Keep Your Data Safe

Many businesses will experience a catastrophic data loss this year. Here are some tips and advice from Mark Dryer, CEO of MDL Technology, about how to keep data safe.

  • Keep sensitive data in a central location.  Limiting the number of data storage sources simplifies your security strategy.


  • Make sure that your data is stored in an encrypted file system.


  • Emails containing sensitive data should be encrypted.


  • Implement firewalls and antivirus programs that utilize the most current antivirus/anti spyware/IPS services to eliminate external threats. Implement a patching system so that all operating systems and applications remain current.


  • Secure the data so that only the people that require access to the information are able to access the information.


  • Develop a strategy for accounting for data saved on external storage and retired computer assets.


  • Review and audit your security policies and practices to make sure that they address the latest security threats.

  • Use BIOS / hard drive passwords for laptops and mobile storage devices containing sensitive data to prevent them from being accessed in the event that they are lost or stolen.


  • If you follow some or all of these tips, you will have a better chance of not only keeping your brand safe, but more importantly your customers safe as well.

Kansas City Named The Next “Smart City” by Cisco

Kansas City Mayor Sly James recently announced that Cisco Systems Inc. will transform Downtown Kansas City into a “smart city.”


Cisco officials and Kansas City representatives signed a letter of intent to develop high-tech projects to address and solve a variety of municipal issues in Downtown.

In a press release, James said, “Cisco’s investment is further proof that Kansas City is at the forefront of technological advancement. This joint effort will connect our visitors and residents with our city’s services and information like never before. In addition, entrepreneurs will have the opportunity to build their own unique, innovative applications to enhance the public’s experience. Put simply, this is a win-win for everyone and furthers our efforts to be the most entrepreneurial city in the nation.”

The final projects and partners will be announced by the end of June. Think Big Partners, LLC will help manage the effort by creating a lab allowing the startup community to address public safety, infrastructure maintenance, urban sustainability and community engagement by building and testing technologies. The private-public effort will test Cisco’s abilities in smart lighting, interactive digital kiosks, high-definition security video and other high-tech solutions to help Downtown residents.


Kansas City Celebrates Entrepreneurship for Third Year

The annual week long event from Monday June 9 to Sunday June 15, 2014 aims to inspire, celebrate and raise awareness and support for entrepreneurs and innovation through various high-energy events.

1WeekKC will unite and connect entrepreneurs with the community through sharing ideas at various events. The events include Start-Up Games sponsored by Google Fiber, E Day at the K that includes a free tailgate w/ food, beer, games and T-shirts for the first 500 people, Digital Kansas City Innovation Showcase at Hallmark, Sprint Techstars Demo Days, Start-Up Waffles sponsored by Microsoft Ventures and Think Big Partners, a pubquiz sponsored by Silicon Prairie News, 1 Million Cups, Start-Up Wknd and more.

Many of the events are free, but some have limited registration numbers. You can sign up for a particular event by RSVP online.

Tech Survival Tips for Small Businesses

According to Small Biz Technology, about 75 percent of small business owners report physical symptoms of work-related stress including headaches, fatigue, back pain and anxiety. Entrepreneur.com goes further stating that work stress can be as detrimental as memory loss, not enough sleep, a weakened immune system and weight gain.



Photo: David Castillo Dominici / FreeDigitalPhotos.net

Fortunately, technology can make your business operate more smoothly and stress-free than ever before. See below for some tips!

  • Take it online. Whether you’re moving your business to cloud computing, taking advantage of some CRM software or using the Internet for appointment scheduling, taking your business to the Web will save you time and money. Plus, it will help streamline the clutter allowing you to become more focused on the task at hand. It will, also, reduce some of the pressure on your IT staff by simplifying those tasks.

  • Automate your inventory. Not only will this efficiently speed up inventory, inventory automation software will give you better, instant access to what’s in stock.

  • Optimize for the Web. A strong Web presence is key to a strong business in today’s world. Easy-to-use tools like Google Analytics can help take the stress out of the job.

Inc.com, also, suggests reducing stress is as simple as starting with the basics: Make sure your computer systems are up-to-date. It might seem like a no-brainer, but not having the latest firewalls, security software and disaster recovery systems could wreck havoc later on.

MDL Technology Grows KCI Auto Auction’s Business with CRM

The KCI Auto Auction has seen significant growth in auto sales the last year thanks to MDL Technology, LLC’s extensive CRM knowledge. The independent wholesale auto auction needed a more streamlined management system to track their leads and manage projects to increase sales and raise profits.


Steve Goettling, assistant general manager at KCIAA, loves the sales success they’ve seen from MDL Technology’s CRM services. He said,“With the guidance and expertise of MDL Technology, LLC, we’ve been able to successfully integrate Microsoft Dynamics CRM into our system. We use CRM to manage all of our sales initiatives for approximately 20 sales professionals, and we couldn’t be happier with how it’s improved our business. Our team loves how intuitive the software is and the fact that it makes it easier for us to track leads, sales and manage projects. Last year, thanks to the streamlining of our business, we sold more cars than ever before in the history of the company. In our opinion, all these features make the CRM software a true ROI-driven model that increases growth, performance and profits. MDL Technology has been invaluable in implementing the CRM system!”


Thanks for the testimonial!


MDL Technology Earns Fantastic Review by IAAO for Managed Services

The International Association of Assessing Officers (IAAO) has been utilizing MDL Technology, LLC for managed services to prevent downtime, mitigate IT disasters and plan ahead for IT budgeting on a set monthly plan. The nonprofit educational and research association for tax administration has an ongoing need due to the large online research library its website hosts, business operations and staffing requirements.

Aaron J. Weatherford, technology and data manager of IAAO, has been extremely happy with the work MDL Technology has provided. “From Day 1, we’ve been very impressed with MDL Technology and its fantastic team of IT professionals. Their regular monitoring and maintenance services and proactive virus protection means that we don’t have to worry about downtime for our tax and government industry organization. Plus, since everything is done on a flat monthly fee, we have the peace of mind of knowing that we won’t have unexpected costs. It’s rare to see a vendor who is so friendly, supportive and professional. MDL and its staff have been excellent, and we are very appreciative of everything they’ve done for us.”

Thanks for the Testimonial!


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