We anticipate and solve problems before they arise. Our tailored Managed Services give you peace of mind so you can focus on your business.

We anticipate and solve problems before they arise. Our tailored Managed Services give you peace of mind so you can focus on your business.

Our MDL Technology help desk is staffed Monday-Friday, 8 AM to 5 PM CST with techs ready to handle all your computer problems. And, if it’s after business hours, call    816 781-3006, we are always available to serve you.

Our MDL Technology help desk is staffed Monday-Friday, 8 AM to 5 PM CST with techs ready to handle all your computer problems. And, if it’s after business hours, call 816 781-3006, we are always available to serve you.

Trial Microsoft CRM for 30 days for FREE! Did you know that Microsoft CRM enables businesses to help grow sales, manage marketing and care for customers, all in one convenient location? Click the Free 30-Day Trial button to learn more...

Trial Microsoft CRM for 30 days for FREE! Did you know that Microsoft CRM enables businesses to help grow sales, manage marketing and care for customers, all in one convenient location? Click the Free 30-Day Trial button to learn more...

5 Cloud Computing Terms Everyone Should Know

Posted by T.J. Bloom, COO of MDL Technology

 

If you’ve spent some time on the Internet, you may have seen conversations about cloud computing.

Cloud computing which encompasses a broad range of services that involve virtual servers on the Internet, is an simple, cost-effective way to streamline your business’ IT needs.

According to USA Today, “Drawn by the promise of simplicity and low cost, entrepreneurs are increasingly tapping into the cloud to conduct business in ways that make pen and paper — and desktop software — obsolete.”

To better understand cloud computing and find out how it can help your business, take a look at this list from IT Pro Portal of common cloud computing terms everybody needs to know:

 

Private Cloud

A private cloud is a cloud network created and contained within a company’s own system. It allows the company to maintain complete control over its data while still accessing some of the benefits of a cloud service.

 

Public Cloud

As you can probably guess, the public cloud is the opposite of the private cloud. The cloud service is maintained by a third party, which may also handle the data of several clients. Companies that utilise the public cloud effectively exchange having their data close to them for pay-as-you-go services and freedom from maintenance responsibilities.

 

Hybrid Cloud

The majority of businesses have some data that they need to keep on-premises and some data that requires the scalability of the public cloud. The hybrid cloud refers to this kind of setup, where some data is stored in a public cloud and other critical data is kept in the private cloud.

 

Cloud Bursting

Cloud bursting is another handy way to combine the private and public cloud. In this combination, an application is run in the private cloud, but if the internal server becomes overloaded, the application then bursts into the public cloud, avoiding potentially devastating downtime and lost revenue.

 

Elastic Computing

Elastic computing is the ability to increase and decrease computing resources, such as storage and memory, dynamically, so you can meet peak usage requirements and scale back during less busy periods.

To read the rest of the list, click here.

Liberty Housing Authority Gives MDL Excellent Testimonial

Lisa Ainsworth,  director of professional development at Liberty Housing Authority, gave MDL an excellent managed services testimonial. Our Peace of Mind plan helped keep the company’s IT costs down.


(Image: twobee / FreeDigitalPhotos.net)

According to Ainsworth, “We initially thought MDL Technology’s Peace of Mind plan would be a way to control our IT costs. That is true, but more importantly, it has eliminated our downtime issues. As I am sure it is with everyone, downtime is our most critical factor, and MDL has taken that worry off my shoulders. When it comes time for ‘project’ work, they are very quick and efficient; we could not be happier with the services provided by MDL.”

Thanks for the testimonial!

 

Managed Services Testimonial Received for MDL

Dr. James Waddell, DC of North Oak Chiropractic gave MDL Technology a fantastic review for its managed services.

computer

(Photo: jannoon028, freedigitalphotos.net)

Dr. Waddell said, “Finally, a ‘computer guy’ that actually talks to me! MDL Technology is so easy to work with; Brian is very personable, very easy to work with. Best of all, he doesn’t talk all geeky and over my head, I like that! The remote service is great, but we kind of like seeing Brian in the office from time to time!”

We love hearing such great things about our managed services and other work from clients!

If your business needs IT help or disaster recovery, call our 24/7 help desk at 816-781-3006 or email info@mdltechnology.com.

Managed Services Review Given By Nostrum Laboratories

Frank Ann of Nostrum Laboratories Inc. gave MDL Technology a stellar review for its managed services.

nostrum

Ann said, “Two years ago, we were paying nearly $15,000 per month for computer support on our 80 workstations and 13 servers, with a tech on-site pretty much all day, every day. Once MDL implemented their Peace of Mind managed service plan, not only have we cut our monthly IT costs to $8,500, but they handle 70% of our issues remotely. We couldn’t be more satisfied with their service, and the savings speaks for itself.”

 It’s wonderful to hear that our managed services helped save so much money!

If your business needs IT help or disaster recovery, call our 24/7 help desk at 816-781-3006 or email info@mdltechnology.com.

Managed Services Endorsement from Leath & Sons

MDL Technology received a standout review for its managed services from Becky Leath of Leath & Sons.

Leath said, “Awesome service. Just excellent! I can’t say enough about the service we receive from MDL Technology. Thanks to MDL’s ability to address problems from a remote location, problems are solved almost immediately, which is a huge benefit. What a relief! We know that work will be done quickly, and it will be done right the first time.”

We love hearing such great feedback about our managed services from clients!

If your business needs IT help or disaster recovery, call our 24/7 help desk at 816-781-3006 or email info@mdltechnology.com.

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CRM Software Empowers Businesses During the Holidays

Businesses face one of the most crucial and stressful times of the year when the holiday season starts. Finding a way to not only track your customers’ purchases, but personalize their shopping experience can be both challenging and time consuming.

(Photo: blackbaud.com)

CRM software is widely recognized for its ability to enhance and streamline your customer records. What many business owners aren’t aware of is that CRM software can be a valuable tool in giving your business a competitive edge during the holidays. MyCRM said that CRM software not only facilitates data management, but also provides businesses with special digital improvements designed especially for the holiday season, including:

  • Analyzing and knowing what your customers will want

  • Customizing the messages that go to your customers

  • Sharing helpful information based off of customers’ purchases

Check out more about these enhancements here.

Need assistance customizing your CRM software? Call our 24/7 help line at 816-781-3006 or visit us at mdltechnology.com for more information.

Managed Services Praise from B&C Truck Electric

Steve Hillis of B&C Truck Electric Services gave MDL a great managed services testimonial.

managed services

(Photo: www.bctruckelectric.com)

Hillis said, “We’re a small company, and when we were faced with needing some technological expertise, we turned to MDL Technology. Instead incurring the time and costs of hiring an ‘ok’ IT staffer, we partnered with an entire technology department. It’s absolutely awesome to be able to make one call and know that whatever we need, MDL will handle it, and handle it fast. They are always there ready to help.”

Thank you B&C Truck Electric Services for the great review on our managed services!

If your business needs IT help or disaster recovery, call our 24/7 help desk at 816-781-3006 or email info@mdltechnology.com.

Cyber Security: What Does It Mean?

Digital and cyber security is one of the most critical factors in any business. However, many small and medium sized businesses are unsure of what kind of security they need and what exactly they are protecting themselves from today. The fact is that all businesses should have basic security measures in place such as not sharing or displaying passwords and educating staff about how best to safeguard information when contractors or other non-staff are in the building. Furthermore, any business that handles the private information or financial records has a responsibility to protect its customers and staff from hackers and identity theft.

 

Kim Komando told USA Today readers that more often than not, users won’t notice if they have a virus. “Many viruses are designed to make sure you don’t notice them,” she said. “They can steal your information, send spam or attack other computers without you knowing. The only way to catch them is with security software.”

cyber security

With invisible threats lurking around, it’s important that businesses make sure their cyber presence is protected with cyber security for their peace of mind, as well as the safety of its staff. Computer Weekly answered five basic questions about basic cybersecurity:

Why should small businesses use cyber security?

In addition to the dangers pointed out by Komando, companies are legally obligated to protect the personal data and information collected about their staff and customers. Regulations, such as the Data Protection Act were put into place to ensure the safety of people’s private information.

 

What sort of threat do cyber criminals pose?

Cyber security is so important because criminals target businesses and organizations because they collect customers’ data, making them a hotspot to gather information. They will often use this information to gain credit card information to steal money or commit identity theft. Cyber criminals typically target small businesses that appear to have weaker security.

 

How can I protect my staff and secure my business’ computer system?

The level of cyber security necessary depends entirely on the needs of the business. However, there is a minimum level of protection that every organization should implement. Antivirus, antispam and antiphishing programs are must-haves for all computers, as well as software programs like firewalls and encryption programs.

 

What other security technologies are available?

Virtual private networks (VPNs) encrypt your network traffic, securing all activity on your network. Other technologies like biometric fingerprint recognition for laptops and full disk encryptions are popular add ons to make sure your company’s information is 100 percent secure.
For full details on how to keep your business digitally secure, click here.

Cloud Computing: What Every Business Should Know

Posted by T.J. Bloom, COO of MDL Technology

 

Cloud computing has grown at an exponential rate in the past year, becoming a go-to method for both personal and business services.  In fact, “the cloud” has become a household word that even people outside the technology industry recognize. While there are many of facets of cloud computing, everyone should be aware of a a few basic facts.

Sunguard Availability Services released a list of five tips every business should know to “help your organization reap its benefits and get you back into the 21st century.”

cloud computing

Two types of cloud computing

Software-as-a-Service (SaaS) is accessed through a web browser while Infrastructure-as-a-Service (IaaS) means that the hardware is installed in-house by a provider. Most people think of SaaS when they think of cloud computing.

Changing capacity is easy

Cloud services allow you to change your hosting capacity virtually whenever you want. This makes altering your online business much easier and low-maintenance than dealing with contracted services that would have you sign on to a flat-rate contract for a matter of months or years.

 

Remodel without extra costs

This is helpful for companies who are looking at expanding into the new technology that’s available. Companies are able to get access to the servers and high-quality storage they need for these new, high-powered apps without paying a big chunk of change.

 

More users, less money

In the past, when a business started to run out of space for new users on a server, the next step was to look into building an entirely new data center. This is no longer true, and cloud allows you to add more people to a server, while not paying much more.

 

Your staff is free for other things

Cloud computing services usually provide management services at the same time. This allows your IT workers to focus on keeping your business running at full-speed at the same time the cloud handles all other data.
To read Sunguard’s full report, click here.

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