It’s Not Me, It’s You: Breaking Up With Your CRM

You were a new business owner, wide-eyed and eager to learn more about how to manage your growing clientele. That’s when you found your CRM, the answer to all your questions, your partner in client management. Maybe you thought you could make it together, but now it seems like it’s time to move on.   Here are some signs it might be time to dump your CRM, according to Microsoft Dynamics and Forbes.   Customers are complaining and no one is listening. If you have been noticing a significant drop in loyal customers, take the time to check your reviews. Chances are there are quite a few unresolved complaints left…

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Choosing CRM For A Better Tomorrow

Earth Day is approaching, which makes all of us think about what our environmental impact is. There are dozens of questions we ask ourselves on our eco-footprint and no matter the size, there is always room to do more to help save the environment.   There is an incredibly simple solution that will not only help out Mother Nature, but will actually increase your business’ efficiency and cut down on wasted time and resources. Three letters: CRM, Customer Relations Management. IT plans such as a customized CRM solution can reduce waste in staggering amounts by streamlining productivity. Studies show that offering mobile CRM shows a 15% rise in productivity! Imagine…

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Spring Ahead with CRM: Choosing CRM for Nonprofits Without Breaking Your Budget

Choosing to use CRM is arguably one of the most important decisions that nonprofits can make. CRM has such a positive impact on how nonprofits function, from affecting the day-to-day tasks of team members and volunteers to spurring growth, that deciding not to use CRM could very well leave a nonprofit in the dust. So why don’t more nonprofits use CRM and instead rely on clunky spreadsheets and email systems? The reality is that many CRM systems can be expensive despite the long-term savings they can bring. With the already tight budget nonprofits have to work within, finding the extra cash for CRM may be difficult. What’s the solution? The…

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Spring Ahead With CRM: How CRM for Nonprofits Should Evolve

The popularity of CRM has exploded these past few years and it certainly shows. It’s hard to go a day without reading something in the news about some new CRM system or update, and with more CRM options than ever, it’s easy for businesses to find the perfect CRM custom-tailored for their needs. Unfortunately, while more and more businesses are getting plugged into CRM, CRM for nonprofits is treated as more of an afterthought. Many nonprofits don’t even consider CRM as an option, and likewise, some CRM systems don’t provide the options and tools that nonprofits would find useful. According to destinationCRM, this needs to change. “Nonprofits deserve a whole…

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Spring Ahead With CRM: Why Nonprofits Need CRM

When it comes to nonprofits and CRM, one question that comes up a lot is why nonprofits even need CRM in the first place. Most nonprofits already have at least some sort of computer system or database in place used to manage or keep track of donors and volunteers. So what’s the use of even implementing a CRM system? For one, there’s a pretty big difference between a traditional donor/volunteer database and a customized CRM solution. According to npEngage, many nonprofits have a development team that keeps track of donors in a database that only people on that team can access. As for the rest of the departments? They usually…

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#SpringAheadWithCRM: How CRM Can Help Nonprofits

CRM is now a staple for small and large businesses, but it’s still catching on in the world of nonprofits due to perceived expense, time costs and the different needs unique to nonprofits. What many nonprofits still don’t know is that CRM can help make them more efficient than ever while still keeping costs down and even bringing in more donors. CRM can help nonprofits manage volunteers, donors, events and more, bringing aid to those that need it more efficiently than ever. According to the Nonprofits Benchmark Study from M+R Strategic Services & NTEN, 76 percent of mobile subscribers for nonprofits come from their CRM and donor management systems. That’s…

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#SpringAheadWithCRM: Choosing the Right CRM for Your Company

So you’ve finally made the leap and decided to spring your business forward with CRM. Unfortunately, now comes the hard part, figuring out which CRM is best for your business.   In Finance Magnates Retail FX, Dan Leubitz emphasizes the importance of the selection process. “It is imperative to find the right CRM solution for your organization, such that can increase team productivity while simultaneously raising customer satisfaction,” He said. “The wrong CRM, or implementing the wrong features of the right CRM, can have the exact opposite effect. Customers and sales personnel can become frustrated as processes break and sales opportunities go missed.” Your needs will probably differ based on…

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Spring Ahead With CRM: Using CRM to Forge Real Customer Relationships

Now that February is melting away and spring is just around the corner, why not get a fresh start on how your business manages its customer relationships with CRM? Customers come first for most businesses and it’s no secret why. According to a Global Customer Service study, 75 percent of consumers said that they spent more money with a company because of a positive customer experience. If your company treats customers well and creates good customer relationships, they’re more likely to return. So where does CRM, or customer relationship management software, come into play? Many businesses think of CRM as simply a tool for keeping track of transactions. After all,…

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#TuneUpYourIT: How Healthcare Providers Can Keep Data Secure

During the month of February, we’ve been focusing on ways to tune up your IT to keep security levels optimal and your data safe. This week, we’re taking a look at how hospitals can prioritize data security to protect against hackers. In this day and age, when hospitals are packed to the brim with technology, protecting confidential information needs to be a priority. Just this past week, one Los Angeles hospital’s IT system was held for a $17,000 Bitcoin ransom by hackers after its computers were encrypted. Either the hospital didn’t have a backup and data recovery plan in place, or it presumably failed. This isn’t the only time healthcare…

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How Law Firms Can Tighten Up IT Security to Stop Hackers

During the month of February, we’re focusing on ways to tune up your IT to keep security levels optimal and your data safe. This week, we’re taking a look at how lawyers and law firms can improve data security to prevent that dreaded breach of confidential client data. According to the American Bar Association, in 2009, the Federal Bureau of Investigations (FBI) warned law firms that they were being targeted by hackers. Even though exact numbers aren’t available, it’s been estimated that at least 80 percent of the 100 biggest law firms have had their data hacked. What’s the motive? Hackers are well-aware of the huge amount of highly confidential…

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