According to blogger Michael Fauscette, Social CRM is the tools and processes that encourage better, more effective customer interaction and leverage the collective intelligence of the broader customer community with the intended result of increasing intimacy between an organization and its prospects and customers. Fauscette continues by saying the goal of Social CRM is to […]
CRM
09 Jan
Custom Technology
Maximize your CRM performance and data gathering by utilizing built-in connections to a wide range of tools including Microsoft Office, Yammer and more. Make Your Organization Mobile And Flexible with custom technology for CRM. One of the many benefits of Customer Relationship Management is that it provides a flexible platform for companies of many different […]
03 Jan
Marketing
Without the proper customer relationship management (CRM) marketing tools, your company will not be able to maintain customer loyalty. Without the proper Customer Relationship Management (CRM) marketing tools, your company will not be able to maintain customer loyalty. Too often, though, CRM marketing is a phrase thrown around without any knowledge behind it of what […]
03 Jan
Customer Support
Customer care is one of the touchstones of any consumer-facing business, and in order to provide the outstanding care your customers deserve, you must have your employees on board with your business model. By giving your employees the right tools to use with a customer care CRM or customer support CRM, you are helping to […]
03 Jan
Sales
MDL sales customer relationship management (CRM) provides your team the tools they need to streamline your internal processes and drive sales. Customers of most businesses are connected to social media 24/7, which means you have to be able to reach out to customers at all times of day and be able to make sales, no […]