CRM Software Empowers Businesses During the Holidays

CRM Software Empowers Businesses During the Holidays Most business can agree that the period between Thanksgiving and Christmas is  including the weeks before and after these two holidays is a busy time of year. For businesses, they face one of the most crucial and stressful times of the year when the holiday season starts. Finding a way to not only track your customers’ purchases, but personalize their shopping experience can be both challenging and time consuming. If you have a marketing, sales and billing teams within your company a CRM will be a great fit during this busy time of year. One way to make sure you are involved in…

Social CRM and How To Grow A Business

Social CRM and How To Grow A Business Posted by T.J. Bloom, COO of MDL Technology The world has never been more connected than it is today. Social technology like forums, blogs, social networking and email have transformed the dynamic between businesses and partners, customers and prospects and has opened doors for discovering new business opportunities. By using a well-implemented CRM system, businesses can now connect easier and faster than ever before. According to Microsoft Dynamics CRM, “In customer care, the impact of social media is widely felt. Customers have found their voice, and it is powerful. When a customer tweets about an issue with your product or service, your…

CRM: Using it to Move Your Small Business Forward

CRM: Using it to Move Your Small Business Forward Posted by T.J. Bloom, COO of MDL Technology Does your company use customer relationship management to help drive sales? Studies show that companies which use customer relationship management (CRM) applications can increase sales by up to 29 percent. Here are some quick tips from Forbes to get your company using CRM effectively. Keep your CRM system simple. Make sure it integrates with your other systems. Keep your employees trained on how to use it. Collect real time reports from your data. Read more on Forbes. Do you have questions about CRM? Call MDL Technology at 816-781-3006 or email us. Check out…