MDL Technology

Jun12015

Why Your Nonprofit Should Consider a CRM System

CRMBy mdltechadmin June 1, 2015

Nonprofits have a unique challenge. They have all the same requirements as a for-profit business but limited resources to accomplish them. This often means a volunteer staff or a very small number of paid employees. Communication between employees, donors, events and more can often get lost in translation without a consistent staff or business process in place. This is where a CRM system comes into play. CRM stands for Customer Relationship Management. It comes in software form and essentially allows your nonprofit to track every interaction the nonprofit has with anyone outside of the organization. A CRM system for nonprofits can track: Fundraising efforts Sponsors and their demographics Member information…

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May262015

6 Ways to Improve Small Business Data Security

Computer Security, SecurityBy mdltechadmin May 26, 2015

Norton recently performed a survey asking small businesses about cybersecurity threats. Less than one third of businesses understand what is required to protect their business from cybercriminals. This is not restricted to small businesses as a rash of attacks have occurred with large corporations in the past year, spreading customer data to hackers. To help counteract this, MDL Technology wants to go over ways to improve your small business data security. Create a Data Security Plan and Policy Before you can get serious about data security, you need to have an action plan and use policy in place. There are a lot of things to cover in this plan, but…

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May182015

National Memo Day: How CRM Helps You Organize and Provide Better Customer Service

CRMBy mdltechadmin May 18, 2015

In case you didn’t know, May 21 is National Memo Day. To celebrate, Holiday Insights says, “Have a pen and paper handy. Go grab a post-it note. Stand ready at your PC. We suggest you enjoy National Memo Day by taking memos wherever and whenever possible.” Sometimes its the details in memos that make a huge difference in your customer service, but memos and details often get misplaced. A proper CRM system can help keep track of all the memos to organize all business data and improve customer service. Here is an example of missing the importance of organizing memos. You know when you call your bank or phone provider…

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May112015

National Pack Rat Day: How Cloud Computing Kills Your Inner Pack Rat

Cloud ComputingBy mdltechadmin May 11, 2015

National Pack Rat day is Sunday, May 17. We can all be guilty of being a bit of pack rat, especially when it comes to business files. Luckily, there is a way to avoid becoming a computer file hoarder by utilizing cloud computing. Transitioning Forces Clean Out When you decide to transition to cloud computing, you are forced to take a hard look at your files to decide what should stay and what should go. The cloud is a perfect opportunity to do some major clean out. There will of course be items you should keep, but there are some things it is time to get rid. Here is an…

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May42015

Windows Server 2003 Support Ends in July…Are You Prepared?

SecurityBy mdltechadmin May 4, 2015

Effective July 14, 2015, Microsoft will be ending all support for Windows Server 2003. This means more than not being able to call a help line. Ending support means a lack of data security, making all of your data on a Windows 2003 server vulnerable to hackers. Without support, you will no longer receive security patches to ensure your system is protected. According to a video from Microsoft, there were 37 critical patches in 2013 alone and each year it has increased exponentially. After July 14, hackers will begin targeting Windows 2003 servers because they know the data will be more vulnerable without these patches. Additionally, if companies choose to…

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Apr272015

Enterprise Mobility Security You Can’t Do Without

Mobile SecurityBy mdltechadmin April 27, 2015

The ability to go mobile for your business is incredibly beneficial. There are so many opportunities open to you with tablets, laptops and smartphones. Employees can take their work with them anywhere with the help of cloud applications and sales professionals can keep their client relationships in great condition with a mobile CRM. But there is also great risk in enterprise mobility. Many companies put security on the back burner for a variety of reasons, but if your employees are mobile, you need the some basic enterprise mobility security in place. Photo Credit: miniyo73 / Foter / CC By Policy Management First thing’s first: you need to have a mobile…

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Apr202015

This Earth Day, Go Green with Cloud Computing

Cloud ComputingBy mdltechadmin April 20, 2015

Today is Earth Day, the perfect time to start thinking about your business’ impact on the environment. Housing or paying for large hardware data centers is not the most environmentally-friendly way of storing your data. Instead, learn about how the cloud is a sustainable solution for your data storage. Photo credit: maf04 / Foter / CC BY Fewer Machines Are Used When you transfer your data over to the cloud, you can say goodbye to a room full of hardware. Cloud computing uses a remote server system with a much larger capacity. A cloud provider can host the same capacity as an entire data center on one server. Less energy…

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Apr132015

The Benefits of Cloud Computing for Government

Cloud ComputingBy mdltechadmin April 13, 2015

Cloud computing is growing exponentially, but many entities still have reservations about using the cloud for their data management and data storage.Many local governments fear that the cloud is unsecure and expensive, but there are just some of many misconceptions about the cloud. It is important for local governments to understand the benefits of cloud computing. Photo credit: Seansie / Foter / CC BY Increased Security The root of reservations about switching to the cloud comes from a misguided belief that the cloud is insecure. Many imagine a private, enterprise cloud the same way they view the cloud storage on their phones. Yet the enterprise cloud that a government would…

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Apr62015

The Benefits of CRM for Records and Information Management Month

CRMBy mdltechadmin April 6, 2015

April is known as Records and Information Management Month, areas MDL Technology specializes in. An excellent way to keep track of customer or client records and information is by using a customer relationship management (CRM) system. There are many benefits to using a CRM system for your data. Photo credit: Sean MacEntee / Foter / CC BY Improve Customer Service A CRM allows you to put all of your customer information in one place that is easy to search through and access. You can also track all interactions the customer had with your brand, from purchasing products to every question they have had after calling in to customer service. When…

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Mar302015

Happy World Backup Day! Tips for Backing Up Your Business Data

Disaster RecoveryBy mdltechadmin March 30, 2015

March 31 is known internationally as World Backup Day, a holiday that reminds everyone in the digital age how important it is to backup data in case of an emergency. At MDL Technology, this holiday is widely celebrated! Backing up data is one of our specialties and we want to make sure you celebrate this day the most efficient way possible by giving you tips on backing up your business data. Photo credit: FutUndBeidl / Foter / CC BY Create a Plan Before you can start to backup your data, you need to come up with a plan for your data. Traditional backup where everything is put on a separate…

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