Customer care is one of the touchstones of any consumer-facing business, and in order to provide the outstanding care your customers deserve, you must have your employees on board with your business model. By giving your employees the right tools to use with a customer care CRM or customer support CRM, you are helping to
The release of Microsoft Dynamics CRM 2015 is just around the corner. Its slated for a December release and is set to enhance the way you currently utilize your CRM tools. You might have also heard the new CRM release referred to as “Vega,” but it is the exact same product. We are really excited
According to blogger Michael Fauscette, Social CRM is the tools and processes that encourage better, more effective customer interaction and leverage the collective intelligence of the broader customer community with the intended result of increasing intimacy between an organization and its prospects and customers. Fauscette continues by saying the goal of Social CRM is to make
Without the proper Customer Relationship Management (CRM) marketing tools, your company will not be able to maintain customer loyalty. Too often, though, CRM marketing is a phrase thrown around without any knowledge behind it of what it really is. MDL can provide the tools you need for effective CRM marketing. According to Forbes, most CRM
When you think of a cloud and its association with your computer, your first thought is probably, “that thing my iPhone tells me never has enough room to back up my phone’s information on.” While Apple’s iCloud system is probably the most prevalent cloud in today’s lexicon, more and more companies are getting on the
MDL Technology, LLC issued a press release this week about their case study with the The Raytown Police Department regarding data security. The press release was published on YahooFinance. The police department retained the IT firm to virtualize its network infrastructure, implement offsite back-up storage, cut costs and power consumption and allow sensitive data to be securely
A crowd gathered at the Kauffman Center for the Performing Arts on Thursday, June 12, to see the 10 entrepreneurs taking part in Sprint’s Mobile Health Accelerator program. Though none of the 10 are originally from Kansas City, several are looking at making the city their new home. Sprint CEO, Dan Hesse, declared the initial
If you’ve spent some time on the Internet, you may have seen conversations about cloud computing. Cloud computing which encompasses a broad range of services that involve virtual servers on the Internet, is an simple, cost-effective way to streamline your business’ IT needs. According to USA Today, “Drawn by the promise of simplicity and low
Most business can agree that the period between Thanksgiving and Christmas is including the weeks before and after these two holidays is a busy time of year. For businesses, they face one of the most crucial and stressful times of the year when the holiday season starts. Finding a way to not only track your
Not all tech problems are the same, and not every issue should go to the same team. That’s why it helps to understand the difference
Green Precision Analytics was recently recognized through the Waters Awards for its strong performance in blind proficiency testing, a key measure of reliability in laboratory
