When cloud based data centers came into existence, many IT practitioners saw them as a wonderful way to use computing power as a utility. You could demand as much storage, RAM, CPUs and application instances as you want. The cloud expands and contracts to provide users with the resources they needed. However, a public cloud-based
According to blogger Michael Fauscette, Social CRM is the tools and processes that encourage better, more effective customer interaction and leverage the collective intelligence of the broader customer community with the intended result of increasing intimacy between an organization and its prospects and customers. Fauscette continues by saying the goal of Social CRM is to
Maximize your CRM performance and data gathering by utilizing built-in connections to a wide range of tools including Microsoft Office, Yammer and more. Make Your Organization Mobile And Flexible with custom technology for CRM. One of the many benefits of Customer Relationship Management is that it provides a flexible platform for companies of many different
Customer care is one of the touchstones of any consumer-facing business, and in order to provide the outstanding care your customers deserve, you must have your employees on board with your business model. By giving your employees the right tools to use with a customer care CRM or customer support CRM, you are helping to
It’s hard to grow or improve operations without a clear plan for your technology. An IT roadmap shows how your systems will support business goals
Many businesses continue using outdated software because it still “works.” But without active support, those systems become easy targets. Hackers look for known flaws in
